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Customer Success Associate at Fly Now Pay Later

Intro Book

Location

United Kingdom, GB

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

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Topline AI

Fly Now Pay Later
- Customer Success Associate
  - Dec 2021 - Jan 2023
  Fly Now Pay Later is an alternative payments company that allows consumers to instantly spread the cost of their travel over a flexible duration. We use travel and credit data to help travel brands supercharge sales, conversion and average order value.• Successfully integrating new customers and providing them with details about our products, building strong relationships to ensure customer loyalty and contentment.• Conducting a thorough analysis of customer data in order to enhance the overall customer experience and drive customer satisfaction.• Investigating technical issues and collaborating with relevant departments to find effective solutions.• Collecting relevant customer feedback to improve our products and meet their needs.• Managing chargebacks and ensuring the resolution of disputes. (Worldpay | Checkout.com )• Preventing and mitigating fraud through thorough analysis and investigation.• Handling end-to-end refund processing for customers. (Stripe | Worldpay | Loan Management Platform)• Monitoring and verifying virtual card transactions. (Ixaris | Stripe)• Establishing and maintaining open communication with merchants, providing guidance and support to ensure smooth integration with our processes and systems.• Giving colleagues knowledge, instruction, and support when necessary.

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

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