Experience

• 

  Andaz Ottawa ByWard Market

  • Ottawa, Ontario, Canada

  • Front Desk Receptionist

    • Aug 2022 - Jan 2023
    • Ottawa, Ontario, Canada

    • Offered professional first impression to guests by keeping reception area clean and neat. • Processed room amenity charges, refunded deposits and completed guest accounting functions.• Issued room keys, received telephone messages and scheduled wake-up calls.• Managed reservations and stays with hotel computer software such as Reserve, Opera, Colleague Advantage, HotSos and Zingle.

• 

  Sirens Fashion

  • Ottawa, Ontario, Canada

  • Assistant Store Manager

    • Jan 2022 - Jun 2022
    • Ottawa, Ontario, Canada

    • Scheduled and delegated assignments to maximize coverage.• Trained staff in customer service, merchandising and security monitoring.• Rotated products following seasonal trends and styles according to company strategy.• Oversaw expenses, deposits and receipts to support recordkeeping.• Ran promotions and in-store events to increase sales.• Supervised and disciplined employees to reach performance targets.• Collaborated with store manager to meet revenue goals

• 

  La Vie En Rose

  • Ottawa, Ontario, Canada

  • Sales Associate

    • Jul 2020 - Dec 2021
    • Ottawa, Ontario, Canada

    • Helped customers navigate store, complete sales and process returns.• Assisted customers with sales and service needs.• Processed payments quickly to keep customer flow moving.• Resolved customer concerns using strong communication and conflict management skills.• Informed customers of promotions and special offers to increase sales.

• 

  African Initiatives for Relief and Development

  • Kinshasa, Democratic Republic of the Congo

  • Intern

    • Jun 2019 - Sep 2019
    • Kinshasa, Democratic Republic of the Congo

    • Assisted office personnel with errands, paperwork and data entry.• Coordinated documents, communication and resources needed for projects.• Listened and took notes during meetings.• Answered telephone calls and emails to respond to inquiries and questions.• Entered project data into spreadsheets• Participated in projects in the refugee camps, supporting the operations office.

• 

  American Refugee Committee

  • Kigali City, Rwanda

  • Intern

    • Jun 2018 - Aug 2018
    • Kigali City, Rwanda

    • Answered telephone calls and emails each day to offer information and direct callersto company personnel.• Completed in-depth research into topics, compiling data into desired format along with succinct summaries highlighting key points.• Assisted with presentations by creating and updating PowerPoint files.