Experience

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  Fujikura automotive Maroc

  • Morocco

  • Deputy Quality Manager (Wire Harnesses and plastic parts production for VW Group and BMW)

    • May 2014 - Dec 2015
    • Morocco

    Key Responsibilities:• Reviewing and establishing the company's quality procedures, standards and specifications.• Reviewing customer requirements and making sure they are met.• Establishing and implementing the monitoring of the quality supplier’s requirements according to the customer requirements. • Setting standards for the quality management system.• Making sure that production processes meet the required quality standards.• Looking at ways to reduce waste and increase efficiency.• Defining quality procedures in conjunction with operating staff.• Setting up and maintaining controls and documentation procedures.• Monitoring performance by gathering relevant data and producing statistical reports.• Making suggestions for changes and improvements in the process, and how to implement them with the operating staff using: 5S, Gantt Diagram, Poka Yoké, FMEA and Lean methodology.• Using relevant quality tools in solving process problems: 5 Why (Occurrence & detection), 8D, Ishikawa, PDCA, Pareto chart, QQOQCCP.• Making sure the company is working as effectively as possible to keep up with competitors.• Making sure all the tests (US Welding wires, twisted wires and crimped wires) using samples , EOL tester, Fuses tester and screwing tester, using dummy checks for each start-up done and recorded.Key Achievements:• Implementation of new ways of monitoring the customer and also the quality supplier’s claims.• Driving a fast ramp-up of KSK wire harnesses for the new project GP2 (SEAT Ibiza), and also the high sudden rise of orders in autarkies harnesses for project Audi Q3. • Successful ISO TS 16949 certification. • Successful result during the process and the product audit by VW Group.• Enhancing the customer service satisfaction for: Valéo, Audi and Seat. Reason for leaving: Had to move to UAE after marriage.

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  Takata Maroc

  • Tangier / Morocco

  • Customer Quality Manager and laboratory Manager (Steering wheels and Airbags production)

    • Sep 2011 - Apr 2014
    • Tangier / Morocco

    Key Responsibilities:• Ensuring good communication with customers by telephone, email, letter and face to face.• Investigating and solving customers' problems using the required quality tools.• Handling customer complaints or any major incidents in their respective official portals (VW group, Renault/ Nissan, Ford).• Ensuring the validation of the concerned product before its series launch life (PSW and AFF). • Issuing refunds or compensation to customers.• Keeping accurate records of discussions or correspondence with customers.• Analyzing and monitoring the necessary data and reports, to determine the level of customer service the organization is providing.• Improving customer service procedures, policies and standards for the organization.• Meeting with operating staff to discuss possible improvements in the customer service.• Training staff to deliver a high standard of customer service.• Handling and monitoring data and reports, concerning warranties.• Training lab technicians on the correct use of lab equipment, in addition to mentoring and disciplining lab staff.• Making sure the lab technicians follow industry standards, and safety regulations for handling and disposing of test samples. • Monitoring lab’s equipment calibration and their respective MSA.• Monitoring, and ensuring the annual COP tests for all projects.• Establishing and reviewing all inspection plans with their respective QRK cards for produced parts, and also for the incoming inspection parts.Key Achievements:• Decrease the average of customer’s complaints’ time resolution, and number of official customer complaints received.• “0” non-conformity in customer support / customer satisfaction/ service, at each process audit and also while ISO TS 16949 certification. Reason for leaving: Got an opportunity to develop my abilities in other new products in the same industry sector.

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  Dalper Morocco

  • Tangier / Morocco

  • Production Manager (Cutlery production)

    • Feb 2011 - Jul 2011
    • Tangier / Morocco

    Key Responsibilities:• Overseeing the production process, drawing up a production schedule with logistics.• Deciding the required resources according to the workstation.• Monitoring the production processes and adjusting schedules as needed.• Working with other departments to implement the company's policies and goals.• Ensuring that health and safety guidelines are followed by operators.• Supervising and motivating all teams of workers.• Reviewing workers’ performances.• Identifying the needed trainings and communicating to HR Department. Key Achievements:• Increase the compliance of production schedule by 47%.Reason for leaving: The non-respect of the promises made by the management at the recruitment step.

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  Lasry Glass Industries (LASRY Holding France)

  • Bayonne / France

  • Development Area Manager (Processing flat glass for projects/ third party)

    • Feb 2009 - Oct 2010
    • Bayonne / France

    Key Responsibilities:• Prospecting for potential new customers and turning this into increased business. • Identifying and meeting potential clients by growing, maintaining, and leveraging the network. • Researching and building relationships with new customers. • Setting up meetings between the customers and the company’s practice technical leaders. • Planning approaches with the customers.• Working with technical team to develop proposals that speaks to the customer’s needs, concerns, and objectives. • Participating in pricing the solution/service to customers. • Persuading and negotiating appropriately with the customer the service/ the costs... Key Achievements:• Enhance the organization’s portfolio concerning potential new customers.• Raise the maturity level of implementing better partnership in our area of operations (South Europe and North Africa).Reason for leaving: Had to return in Morocco for family reasons.