Experience

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  Boy Scouts of America

  • United States
  • Non-profit Organizations
  • 100 - 200 Employee

  • Communications Specialist

    • 2008 - 2011

    Researched and wrote content, designed layout, and managed printing and distribution of materials related to software marketing and support. Created “toolkits” that included fact sheets, newsletter articles, presentations, frequently asked questions, and contact information to announce and support software products Wrote software feature articles for ProSpeak magazine, a publication distributed to hundreds of BSA professionals across the country Produced and published weekly bulletins designed as training tools for new software products As a subject-matter expert, responded with immediate and helpful information to service desk calls from customers with software-related issues

  • Communications Manager

    • 2006 - 2008

    Led a team of experts in corporate technical communication.— Managed technical documentation, company-wide website development and maintenance, tools development, and training scheduling and facilitating Budgeted for operating and capital expenses Interviewed and hired employees Fostered team building and creative thinking

  • Senior Documentation Specialist

    • 1995 - 2006

    Managed all technical documentation for Information Systems Department (ISD) and led other team members in materials delivery. Devised consistent and innovative means for communicating new tools to customers, sparking interest and cultivating familiarity with product line Conducted task force brainstorming around website usability, appropriateness of support materials, and training value, resulting in valuable feedback for improving support strategies Coordinated a technology open house for corporate headquarters promoting employee awareness of ISD’s value and responsibilities

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  Tandy Electronics

  • Technical Writer

    • 1982 - 1986

    Researched and wrote instruction manuals for consumer electronics products. Wrote, edited, created layout, selected artwork, and published newsletters for Radio Shack store managers.