Experience

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  Delta Management Associates, Inc.

  • Senior Compliance Specialist

    • Jun 2012 - Present

    • Audits telephone conversations with borrowers of Federal student loans• Communicates State and Federal regulations with managers and team leaders• Compiles trends and determines necessary actions• Prepares required documents for State and Federal auditors

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  Atlas Glen Mor/Petro

  • Collections Specialist

    • Oct 2009 - Apr 2011

    Generated at least $150,000 in revenue collections each monthOperated more than 50 incoming and outgoing telephone calls dailyManaged team that consistently met goals each monthEstablished positive customer appreciation and feedback in a difficult economyAnalyzed and approved new applicationsMaintained financial reports to determine fiscal projections

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  First Marblehead

  • Team Leader

    • 2004 - 2008

    Consistently met department goals for quality and productionRecognized for superior customer service skills

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  John Hancock

  • Compliance Consultant

    • 1995 - 2000

    Assured compliance approval process for marketing collateral, sales proposals, advertising copy, training material and web contentChampioned collaboration with marketing, product and law department to develop creative and compliant solutions for a variety of marketing issues