Bio
Experience
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ICON plc - CRO
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Mexico City
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Associate Project Manager
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Apr 2023 - Present
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Mexico City
Manage 10-11 projects in IRT for 7 pharmaceutical clients. Coordinate development and support teams for Interactive Response Technology (IRT) platforms. Oversee SLA compliance, incident resolution, and continuous platform optimization. Serve as the main point of contact for clients regarding technical requirements and project scope. Track budgets, resource allocation, and project timelines while ensuring alignment with client expectations. Implement ticket management processes that improved response times by 25%.
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Tres Prima
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Mexico City
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Sr. Project Manager
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Nov 2021 - Feb 2023
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Mexico City
Led 12+ digital projects including mobile apps, websites, social media campaigns, VR experiences, and video content for healthcare clients. Managed project scope, budget, timeline, and team coordination through Trello and Monday.com. Created and tracked detailed tickets for design and development teams based on client requirements. Optimized deliverables, ensured quality control, and reduced project delays. Maintained close client relationships and supported commercial proposal development. Achievements: Increased client satisfaction by 30% through on-time, high-quality delivery.
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2bcore
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Mexico
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager & Corporate Strategies
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Feb 2020 - Oct 2021
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Mexico City
Directed software and web application development projects from the identification of needs to delivery. Led multidisciplinary teams and managed product roadmaps, feature prioritization and client communication. Built lasting relationships with key clients and delivered high-value IT solutions. Achievements: Secured three long-term key accounts, generating recurring revenue.
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Banco Santander (via 2BCORE)
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Mexico City
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Configuration Controller
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Feb 2019 - Feb 2020
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Mexico City
Supported the Business Architecture Director with executive assistance, travel coordination (SAP, Concur), and expense reporting. Organized high-level meetings, prepared reports, and tracked project status.
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Grupo Tandevco
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Mexico City
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Executive Assistant
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Jun 2018 - Dec 2018
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Mexico City
Managed client and vendor relationships, travel logistics, quotations, and executive presentations.
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Education
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2021 - 2025Universidad del Valle de México
B.S., Computer Systems Engineering
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