Experience

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  GTC Global Trade Capital Ltd

  • Dubai, United Arab Emirates

  • Customer Service Representative

    • Jul 2022 - Present
    • Dubai, United Arab Emirates

    * Delivers service and support to customers through live chats, emails/space/skype* Provides answers to clients by identifying problems, researching answers, and guiding them through corrective steps,* Handles and resolves clients complaints,Provides information to clients in regards to Company’s services and products,* Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries,* Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,* Inform customer about internal regulations and procedures of the Company,* Educates the customer where applicable,* Performs Back Office and Clients Accounting Department duties during night/evening shifts,* Updates Clients records when necessary,Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls,* Always update the CRM and manage all duties and transaction.

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  TNC Group

  • United Arab Emirates

  • Customer Service Representative

    • Feb 2020 - Present
    • United Arab Emirates

    • Analyzing and provide customer service to users globally via email regarding crypto currency wallet concerns and provide solutions.• Responding to users queries in a timely and accurate way, via emails. • Identifying customer needs and helping customers use specific features in accordance with companypolicies• Checking SNS blogs of company pages

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  QBE Insurance

  • Philippines

  • Insurance Administrator

    • Apr 2017 - Jan 2020
    • Philippines

    • Provides underwriting administrative support to Underwriters assigned in UK Branches (Birmingham, Bristol, Manchester, Glasgow, LSE and Leeds, for Casualty, Property and Professional Indemnity Class of Business thru emails.• Provide customer service for Assured in UK Branches via email in relation to general administration support and follow specific policies and procedures to close out workrequests.• Properly assess completeness of documents received and provide solutions ifincomplete• Issuance of policies to brokers in UK Branches thru email formatting and Properly assess completeness of documents (make sure to reachTAT/SLA)• Prepare documentation for Renewals, New Business and Mid-term Adjustments• Data Entry of Assured into database systems and make updates of corrections while adhering to the guidelines.• Reviewing the submissions and the preparation of quotations & bindingslips• Ensure casualty quotes, binders and policies are issued in accordance with companypolicies• Balancing and calculate the premium appropriate for the Insured’sLimit.

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  Fluor Corporation

  • Philippines

  • Document Controller

    • Mar 2015 - Mar 2017
    • Philippines

    • Maintain and safe keep copies of all technical documents received from Clients, Suppliersand Subcontractors pertaining to the projectassigned.• Respond email notifications, inquiries, and coordinate to all Engineeringdisciplines in North Carolina and Philippines• Ensures proper document classification, sorting and filing using company standard toolsystem;• Receives records and process incoming transmittals from Supplier and Sub contractors in theEDMS.• Maintain and manage flows of document in the Document Management System(Pro-Arc)• Internal Auditor in the PDDM department.• Reviews and maintain completeness of documentation and help doing the project partial close-out.• Expediting document reviews and submission across all Engineering Department.• Performs document quality checking in accordance to company document control procedures• Assigned for the implementation and maintenance of document control processes• Collecting and maintaining files of the latest revision leveldocumentation

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  Accenture

  • Philippines

  • Data Analyst

    • Apr 2012 - Feb 2015
    • Philippines

    • Handle customer service of subscribers situated in North America.• ProcessHealthcareInsurancebyenrollingnewmembers,keepmaintainingmember’srecordandhas the ability to do termination of the membership upon subscriber’s request or end ofcoverage.• Interpret and extract source data from imaged applications throughUltera.• Data entry of Subscribers request for New, Renewal and Mid-termadjustments• Set up quotes and policies, routing asappropriate• Performs work in Excel and PDF documents by downloading bulk member’sprofile.• Provide data to the management by proving consolidated report of processed documents in a day-todayprogress.• Allocate specific tasks and divide to the members and monitor theirprogress.• Provide quality review of policy print products including forms. Analyze and resolve anydiscrepancies.• Maintain subscriber’s profile on track and take their records as in a highly confidentialmanner.• Ensuring proper document classification, filing, expediting and properarchiving.