Experience

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  FORTIUS AG

  • Zurich, Switzerland

  • Digital Product coordinator and Experience manager

    • Apr 2023 - Present
    • Zurich, Switzerland

    Managing a product portfolio of various events e-commerce platforms, including new product launches and product optimizations. Identifying user needs through various methods of research. Managing a backlog of new features and enhancements for the product.Project coordination, using agile methodology, Jira and Microsoft suite.

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  OpenTable

  • London, Reino Unido

  • Client Service Officer

    • Oct 2019 - Dec 2022
    • London, Reino Unido

    -Worked on different internal projects related to database maintenance in Salesforce, making sure our internal documentation about our systems and processes is up to date, which allows agents worldwide to have access to correct information. Uploaded multimedia client content on SinglePlatform and Photocenter. Created cases on CRM software (Salesforce) for internal communication. Trained clients, and encouraged greater use of our system while capturing and reporting customer feedback. Provided advice and support on using the complex reservations system.

• 

  Image group/Royal Caribean

  • United States

  • Ship Cruise line Photographer

    • Jul 2017 - Jun 2018
    • United States

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  Wunderman Thompson

  • Content migration manager/Web publisher

    • Feb 2016 - Jan 2017

    -Showed a high standard of prioritisation and time management while migrating and uploading content for Ford Motor Company's new website from WordPress to Adobe Experience Manager. (CQ5/AEM/VDM CMS )-Maintained constant levels of attention to detail on the creation of assets and copy using Adobe Experience Manager: CQ6 y exclusive software for Ford (VDM y BSR.) -Worked within an Agile environment in a large team at a fast pace, coordinating tasks with QA agents and web developers, using JIRA ticket management to upload cases and managing tasks.

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  AccelOne

  • Web researcher / jr Wordpress-HTML developer

    • Feb 2015 - Feb 2016

    Highly credited on my detailed and analytical performance on the creation of XML files on the Web scraping project for Apartments.com under CoStar coordination, using Visual Web Ripper. XPATH and REGEX -Showed high levels of versatility and easy adaptation when new projects arrived, being trained in WordPress and basic PHP, fast learning Agile methodologies and scrum tools (JIRA, TRELLO) -Effective collaboration with different departments on the graphic and communication strategies, designing web pieces and corporate image, integrating email templates, using Illustrator, Mailchimp and Photoshop.

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  Grupo Canale

  • Jr. Marketing and design

    • Jan 2014 - Nov 2014

    -Liaising with Quality assurance and Printing technology team to guarantee that pack designs were printable and up to the high content standard.-Using high attention to detail to send approved labels to the printer department. -Self-starting a data organization project to maintain a large asset collection making it them easy to use and find. Developing administrative skills on the registration and follow-up of label purchase orders and the design adaptation of labels. Design of internal graphics pieces

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  Naturalma Ebanistería

  • Administrative agent

    • Feb 2009 - Jul 2012

    In charge of purchase orders and invoices, showed strong organizational skills and high levels of versatility to handle Payroll duties, personnel recruitment and data entry tasks.

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  Herbalife

  • Administrative Support Specialist

    • Nov 2007 - Dec 2008

    -Support in various capacities (personally, by phone and email) with product distributors, demonstrating an in-depth understanding of customer service and exceeding customer expectations.- Promptly seen as a reliable and responsible employee, put in charge of the registration of forms and product returns by distributors, developing administrative support and having high levels of interactions with productions and accounting and finance areas.

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  Global Fix

  • Sales Representative.

    • Jan 2007 - Nov 2007

    -Pre-sale and sales assistance to several telecommunication providers (phone service and internet), handling small and large client’s accounts. -Invoicing analysis and proposal elaboration · Follow-up on clients and administrative support.