Experience

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  Automobile Acceptance Corporation

  • Greater Atlanta Area

  • Customer Service Account Manager

    • Mar 2010 - Present
    • Greater Atlanta Area

    Assisting customers in loan maintenance through deferments and due date changes in an effort to work through their hardships and avoid default. Duties also include verifying information in loan closings, determining repossessions, clearing impounds, working with adjusters on insurance claims and skip tracing.

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  DriveTime

  • Greater Atlanta Area

  • Loan Service Account Manager

    • Feb 2006 - Dec 2011
    • Greater Atlanta Area

    Assisting customers with closing new loans and resolving delinquent accounts. Duties also include preparing loan modifications, repossessions, insurance claims, bankruptcies and reviewing credit reports.

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  Miami-Dade County

  • Miami/Fort Lauderdale Area

  • Finance Department Paralegal/ Collection Specialist

    • May 2003 - Jul 2005
    • Miami/Fort Lauderdale Area

    Assisting patients with reconciliation of medical accounts, self pay, commercial insurance, secondary insurance billing, workman’s compensation, attorney cases and follow-up. Duties also included representing Jackson Memorial County Hospital in small claims court hearings and mediations including filing probate cases, reporting liens and satisfactions of liens.

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  NCO Financial Systems

  • Miami/Fort Lauderdale Area

  • Supervisor of Collections

    • Aug 1998 - May 2002
    • Miami/Fort Lauderdale Area

    Duties included overseeing daily operations of the collections department, monitoring monthly quotas, and compiling end of month reports on all collectors. As well as creating and maintaining a positive team environment while increasing department productivity and revenue.