Experience

• 

  Skyline Taxis

  • United Kingdom

  • Inbound Customer Service Representative

    • May 2023 - Feb 2024
    • United Kingdom

    Receiving inbound calls from customers who want to book taxi(s).Assisting drivers with their concerns and transferring calls to dispatch or management for further assistance or escalation.

• 

  Panther Taxis

  • United Kingdom

  • Customer Service Representative

    • Oct 2021 - Apr 2023
    • United Kingdom

    Receiving inbound calls for customers who want to book taxi(s).

• 

  Radar Taxis

  • United Kingdom

  • Call Agent

    • Jul 2021 - Sep 2021
    • United Kingdom

    *Receiving inbound calls for customers who wants to book taxi(s).

• 

  Upwork

  • Philippines

  • Data Entry/Email/Lead Generation

    • Apr 2021 - Jun 2021
    • Philippines

    I worked for a marketing commissioner for lead generation/data entry/email tasks.These tasks include:Researching for influencers and email or message them through social media for paid collaborations.Finding Amazon affiliate websites and email or message them through social media for paidcollaborations.When a lead or potential lead replies or agree to do the project, I will update the sheet and take note of the message and relay that information to my client for further actions or instructions.

• 

  Pac Biz

  • United States
  • Outsourcing and Offshoring Consulting
  • 100 - 200 Employee

  • Quality Assurance Analyst Supervisor

    • 2017 - 2021

    Evaluate calls, check and review calls for Taxi accounts.Call monitoring for Taxi agents.Roll out updates from the clients to supervisors / QAs and agents.Coach agents/QAs when necessary.Monitor the agents and QAs.Update QA schedules.Conduct QA Talk, attend call calibration, forums and meetings.Act as a QA manager whenever the manager is not available/on leave.

  • Customer Service Representative

    • 2016 - 2017

    Provides quality customer service for customers who want to book a taxi through inbound or outboundcalls.

• 

  Quickstar Security and Investigation Agency

  • Philippines

  • Branch Chief Admin

    • 2015 - 2016
    • Philippines

    Responsible for communications within the branch office (Sibulan) and main office in Manila. Do payroll jobs and assigned to do government remittances (SSS, Philhealth, Pag‑Ibig) of the security guards and staff.

• 

  Qualfon

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • KANA Chat Representative

    • 2011 - 2015

    Provides quality customer care for customers who want to activate or reactivate their phone service,selling service cards, answering all types of inquiries, and giving resolutions to technical issues with theirphones or regarding the service through chat and email, creating and closing tickets to provide real‑time resolution, and doing outbound calls.

  • Customer Service Representative

    • 2010 - 2011

    Provides quality customer care for customers who want to activate or reactivate their phone service,selling service cards, answering all types of inquiries, and giving resolutions to technical issues with theirphones or regarding the service through inbound and outbound calls.

• 

  Dumaguete Cathedral Credit Cooperative

  • Philippines

  • Working Scholar

    • 2006 - 2010
    • Philippines

    Assistant during Pre‑Membership Education Seminar.Typist or encoder at Accounting Division.Checking Loan Forms of members and arranging documents.