See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Maria Eliza profile image

Maria Eliza

Manager Account Management at VGW
Intro Book
Maria Eliza, a seasoned professional with 3 years of experience in account management, holds a Bachelor's degree in Hospitality Management and Tourism, and is proficient in English, Spanish, and Portuguese.
  • Claim this Profile
Location
Canada, CA
Languages
  • English Native or bilingual proficiency
  • Spanish Full professional proficiency
  • Portuguese Native or bilingual proficiency
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI

Credentials

  • Be the Manager People Won't Leave
    LinkedIn
    Sep, 2022
    - Apr, 2026
  • Asserting Yourself, an Empowered Choice
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Being Positive at Work
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Communicating to Drive People to Take Action
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • How to Be a Positive Leader (Blinkist Summary)
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • How to Slow Down and Be More Productive
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Making Quick Decisions
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • The Five Thieves of Happiness (getAbstract Summary)
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Tips for Working Remotely
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    May, 2020
    - Apr, 2026
  • Customer Service: Call Control Strategies
    LinkedIn
    May, 2020
    - Apr, 2026
  • De-Escalating Intense Situations
    LinkedIn
    May, 2020
    - Apr, 2026
  • Developing Assertive Leadership
    LinkedIn
    May, 2020
    - Apr, 2026
  • Giving and Receiving Feedback
    LinkedIn
    May, 2020
    - Apr, 2026
  • Guy Kawasaki on Turning Life Wisdom into Business Success
    LinkedIn
    May, 2020
    - Apr, 2026
  • Improving Your Thinking
    LinkedIn
    May, 2020
    - Apr, 2026
  • Switching Your Career
    LinkedIn
    May, 2020
    - Apr, 2026
  • Instructional Design: Adult Learners
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • Be a Great Mentor: A Practical Guide to Mentorship
    Udemy
    Oct, 2019
    - Apr, 2026
  • Build Your Team Like a Pro: Partners and Employees
    Udemy
    May, 2019
    - Apr, 2026
  • The Essential Guide for Effective Managers
    Udemy
    May, 2019
    - Apr, 2026
  • Customer| How to understand Customer Needs
    Udemy
    May, 2018
    - Apr, 2026
  • Brilliant Customer Service: How to Impress your Customers
    Udemy
    Mar, 2018
    - Apr, 2026
  • How to Coach in the Workplace
    Udemy
    Nov, 2017
    - Apr, 2026
  • Strategic Thinking
    Lynda.com
    Nov, 2017
    - Apr, 2026
  • Strategic Thinking
    LinkedIn
    Nov, 2017
    - Apr, 2026
  • Culture| How to be a Great Coach
    Udemy
    Aug, 2017
    - Apr, 2026

Experience

  • VGW
    • Australia
    • Computer Games
    • 700 & Above Employee
    • Manager Account Management
      • Mar 2022 - Present

    • Team Lead
      • Dec 2020 - Mar 2022

    • Account Manager
      • Jul 2020 - Dec 2020

  • Booking.com
    • Toronto, Ontario, Canada
    • Senior Specialist- Partners Account
      • May 2017 - Jul 2020
      • Toronto, Ontario, Canada

      ♣ Main point of contact regarding all Partners matters♣ Identifies and Manages customer’s expectations on timescales and potential resolutions♣ Investigates customer queries and complaints through a thorough analysis of the details provided♣ Completes the full administrative cycle of documenting the customers/suppliers comments on the relevant systems.♣ Makes a positive impact on every customer contact over multiple channels such as phone, email or live chat♣ Builds and maintains relationships with all relevant stakeholders across the contact centers whilst effectively tracking, reporting and managing multiple projects♣ Assists partners regarding chargebacks providing the necessary documentation for the dispute ♣ Guides colleagues and partners to find solutions with issues related to extranet, XML (channel manager) ♣ Managing the relationship between SAAS platforms (TED, JIRA, Workforce, Extranet) and corporate clients to guarantee the best usability of all Booking.com products

  • Tim Hortons
    • Oakville, Ontario, Canada
    • Assistant Restaurant Manager
      • Jan 2017 - Jul 2017
      • Oakville, Ontario, Canada

      ♣ Supervised overall daily general operations of a busy cafe♣ Provided exceptional and knowledgeable customer service to visiting patrons♣ Implemented budgeting strategies and financial planning effectively reducing costs departmental inventory cost♣ Responsible for onboarding new staff and training them in retail sales activity♣ Scheduled work hours, assigned duties, resolved conflicts, and provided on-going training ♣ Ordered supplies and monitored stock; prepared purchase orders, requisitions and invoices

  • McDonald's
    • Londrina Area, Brazil
    • Operations Manager
      • Nov 2012 - Feb 2016
      • Londrina Area, Brazil

      ♣ Onboarding/Off-boarding experience of staff♣ Handled and evaluated staff while ensuring their continuous skill development ♣ Liaised with McDonald’s Headquarters to ensure policies are procedures were in place ♣ Led all staff engagement initiatives and events for the restaurant from budget management to planning and execution♣ Handled restaurant policies by establishing standards and procedures; measuring results against standards; implemented and educated staff on new programs or procedures including ensuring compliance and communication♣ Onboarding/Off-boarding experience of staff♣ Handled and evaluated staff while ensuring their continuous skill development ♣ Liaised with McDonald’s Headquarters to ensure policies are procedures were in place ♣ Led all staff engagement initiatives and events for the restaurant from budget management to planning and execution♣ Handled restaurant policies by establishing standards and procedures; measuring results against standards; implemented and educated staff on new programs or procedures including ensuring compliance and communication♣ Inventory Management

  • Wizard Language School
    • Londrina Area, Brazil
    • English Teacher
      • Jun 2011 - Nov 2012
      • Londrina Area, Brazil

      ♣ Organized and delivered classroom lectures to students♣ Responsible for evaluating a students' class work and assignments♣ Prepared classroom and coursework materials, homework assignments, and handouts♣ Classroom management♣ Maintained discipline in the classroom.♣ Created a vibrant teaching atmosphere

  • Pizza Hut
    • Atlanta, USA
    • Restaurant Assistant Manager
      • Oct 2004 - Jan 2011
      • Atlanta, USA

      ♣ Maintained fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards♣ Recruited, Interviewed Provided direction to employees regarding operational and procedures♣ Investigated and resolved complaints concerning food quality and service ♣ Assisted Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions♣ Prepared schedules and ensured that the restaurant was staffed for all shifts ♣ Ensured Occupational Safety & Health Act, local health and safety codes, and company safety and security policy were met♣ Ensured food quality and 100% customer satisfaction♣ Ensured complete and timely execution of corporate & local marketing plans♣ Conducted performance appraisals, took disciplinary action, motivated and trained staff

  • Big Lots Stores
    • Atlanta, GA, USA
    • Bookkeeper Administrative Assistant
      • Sep 2005 - Mar 2006
      • Atlanta, GA, USA

      ♣ Checked and verified source documents such as invoices, receipts♣ Reconciled and balanced all accounts♣ Tracked and maintained inventory records♣ Maintained internal control systems♣ Managed accounts payable and accounts receivable♣ Prepared bank deposits♣ Assisted with budget preparation♣ Assisted with audits♣ Maintained complete filing system to support financial records

  • Thistle Hotels
    • Inverness, Scotland, UK
    • Waitress
      • Sep 2003 - Mar 2004
      • Inverness, Scotland, UK

      ♣ Greeted customers and presented menu♣ Made recommendations or shared additional information upon request♣ Served food/drinks orders ♣ Arranged table settings and maintain tables clean and tidy♣ Checked products for quality and corrected any problems that keep them from enjoying their meal/drink♣ Delivered checks ♣ Cooperated with all serving and kitchen staff♣ Followed all relevant health department rules/regulations and all customer service guidelines

  • Republica Shop
    • London, UK
    • Sales Associate
      • Mar 2003 - Sep 2003
      • London, UK

      ♣ Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires♣ Opened and closed cash registers, performing tasks such as counting money, separating charge slips♣ Watched for and recognized security risks and thefts, and know how to prevent or handle these situations♣ Inventoried stock

  • Mitalcopy Máq. E Equip. P/ Escrit. Ltda
    • Londrina e Região, Brasil
    • Administrative Office Assistant
      • Jul 1995 - Mar 2001
      • Londrina e Região, Brasil

      ♣ Greet and assist visitors♣ Communication via phone, e-mail, and mail♣ Making travel arrangements, such as booking flights, cars and hotel reservations ♣ Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Education

  • 1998 - 2001
    Northern Parana University, Londrina, Parana, Brazil
    Bachelor in Hospitality Management and Tourism

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Games”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles