Experience

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  Empower

  • Retirement Representative

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  Empower Retirement

  • Andover, MA

  • Retirement Representative

    • Apr 2016 - Present
    • Andover, MA

    Educate participants on their investment/distribution options; and plan specific detailsProactively identify and take advantage of opportunities to offer additional servicesProvides an authentic, customized experience for each caller tailored to individual needsPassed the 6 and 63 exams

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  Merrimack Valley Pavilion

  • 2087 Main Street Tewksbury, MA 01876

  • Events Coordinator

    • Jul 2014 - Sep 2015
    • 2087 Main Street Tewksbury, MA 01876

    •Coordinated appointments and visits to our facility; and the scheduling of events on the calendar•Tracked event finances including check requests, invoicing, and reporting•Communicated with customers via multiple social media platforms - Facebook, Twitter, Constant Contact•Proposed new ideas to improve the event planning and implementation process•Served as liaison with vendors on event related matters

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  Town of Andover

  • Grades Pre K - 12

  • Substitute Teacher

    • Oct 2013 - Jun 2014
    • Grades Pre K - 12

    •Repeatedly selected as a long-term substitute for teachers on maternity or extended medical leave•Fulfilled both short and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades Pre K -12) •Instructed classes of as many as 24 students; communicate with teachers, administrators and parents; and build a positive rapport with students

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  INFINIMED

  • Andover, MA

  • Sales and Marketing Assistant

    • Jan 2010 - Oct 2012
    • Andover, MA

    •Managed Account Database (ACT) of over 4,000 customers•Developed and distributed marketing materials to prospective and existing customers•Researched and generated prospective market lists•Coordinated various office support services, including purchasing, tradeshow /event planning, and facilities management

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  EXIT 41

  • Andover, MA

  • Call Center Representative

    • Feb 2009 - Dec 2009
    • Andover, MA

    •Provided customers with product and service information for 12 “Z Pizza” franchises•Developed client rapport, solved problems and efficiently communicated customer concerns to operational personnel•Used upselling to increase customer happiness, retention, and revenue

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  THE EAGLE–TRIBUNE

  • North Andover, MA

  • Outside Sales Representative

    • Nov 2006 - Mar 2008
    • North Andover, MA

    •Responsible for selling and upgrading newspaper subscriptions to new and existing customers at local retail establishments•Coordinated all aspects of contract negotiations•Developed client rapport, solved problems and efficiently communicated customer concerns to operational personnel

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  Office Depot

  • Billerica, MA

  • Account Manager

    • Jan 2000 - Jan 2002
    • Billerica, MA

    •Responsible for managing business with revenue of $2,000,000 in Boston, MA•Prepared and presented Office Depot solutions to key decision makers at existing and prospective accounts •Successfully utilized “Business Reviews” to retain and grow business•Conducted product demonstrations via vendor shows, seminars, and electronic commerce training sessions •Presented my territory business plan to management on a monthly basis•Managed gross profit, revenue, and electronic commerce goal to plan

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  ROADWAY EXPRESS

  • North Reading, MA

  • Sales Representative

    • May 1994 - Jan 2000
    • North Reading, MA

    •Successfully communicated benefits of corporate partnerships with customers, negotiated with decision makers at all levels•Established new customers and created new business from existing accounts, generated $ 8 M in annual revenue•Utilized trade shows, direct calls, direct mail campaigns, and special promotions

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  PICTURETEL CORPORATION

  • Middleton, MA

  • Program Administrator

    • Feb 1992 - May 1994
    • Middleton, MA

    •Marketed the PictureTel Finance Rental Program with first year’s revenues of $400,000•Sales responsibilities included qualification of leads, customer application process, quote generation, contract management, and collection •Allocated video conferencing equipment to corporate partners, assessed technical requirements, managed inventory•Designed and revised administrative procedures for AT&T, Sprint and MCI•Coordinated distribution agreements for major partners

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  AT&T General Business Systems

  • Boston, MA

  • Sales Specialist

    • Sep 1986 - Feb 1992
    • Boston, MA

    • Responsible for sales of telecommunications systems and services• Developed specific sales recommendations and solutions for small business customers