Experience

• 

  ECS Industrial

  • Belton, Texas, United States

  • Human Resources Manager

    • Oct 2023 - May 2024
    • Belton, Texas, United States

• 

  ECS Municipal

  • Belton, Texas, United States

  • Human Resources Specialist

    • Sep 2022 - Oct 2023
    • Belton, Texas, United States

• 

  Sun Loan Company

  • United States
  • Financial Services
  • 300 - 400 Employee

  • Branch Manager

    • Jun 2015 - May 2022

    Direct all operational aspects including operations, customer service, human resources, administration and salesAssess local market conditions and identify current and prospective sales opportunitiesDevelop forecasts, financial objectives and business plans

  • Floating Manager DFW area

    • Dec 2019 - Sep 2020

    Accomplishes territory objectives by managing staff; training, planning and evaluating activities by supporting Branch Manager role. Oversees information regarding float activities within the organization. Floating around the different locations to help designs and implements necessary process to speed document and collection activity processing and reduce float time.

  • Branch Manager

    • Jun 2015 - Dec 2019

    Direct all operational aspects including operations, customer service, human resources, administration and salesAssess local market conditions and identify current and prospective sales opportunitiesDevelop forecasts, financial objectives and business plansMeet goals and metricsManage budget and allocate funds appropriatelyBring out the best of branch’s personnel by providing training, coaching, development and motivationLocate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunitiesShare knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needsAddress customer and employee satisfaction issues promptlyAdhere to high ethical standards, and comply with all regulations/applicable lawsNetwork to improve the presence and reputation of the branch and companyStay abreast of competing markets and provide reports on market movement and penetration

• 

  The Salvation Army

  • Quad Cities, Iowa

  • Store Manager Trainee

    • Apr 2014 - Jun 2015
    • Quad Cities, Iowa

    Plans, administers, monitors, and evaluates the day-to-day operationsProcesses, displays, and prices donated items to ensure a reasonable financial return on the sale of store itemsRotates and re-stocks store merchandise to ensure quick turnoverEnsuring compliance with established policies and procedures

• 

  De La Rosa Distributions

  • Osceola County FL

  • Commercial Newspaper Delivery Management

    • Jan 2007 - Mar 2014
    • Osceola County FL

    Monitored sales covering territories assignedControlling displays and promotions at store level by building and maintaining campaignsEstablished and maintain rapport with managersMaintained and update Pen Pad computerEffectively manage route sales supporting salesPrepare invoices and collect them

• 

  Orange County Peds

  • Orlando Fl

  • Medical Referral/Billing Supervisor

    • Nov 2004 - Mar 2006
    • Orlando Fl

    Managed medical referral and billing in areas of manual and computerized scheduling, billing and medical insurance records, including major carriers and MedicaidProcess an average of 250 patients on a weekly basis for a fast-paced primary care practiceMaintained open lines of communication between patients, physician, staff and laboratory personnelSchedule patients medical screenings and following up to obtain results as well as to responding to priority issues to ensure prompt attention when required urgent medical careCollecting and processing patients payments, co-payments and billed insurance companies Maintained and update account receivables and processing claims and collected payments in the system

• 

  Universal Studios Hollywood

  • Orlando, Florida Area

  • Parking and Transportation Team Leader

    • Oct 1998 - May 2001
    • Orlando, Florida Area

    Control and supervision of cashiers sales, vault run and depositsShift leader of parking and transportation daily activitiesCoordination and supervision of staff during special eventsContinuous training in Guest Services and emergency procedures