Maria Antonieta Hernandez

Customer Services Specialist at Interfell
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Contact Information
us****@****om
(386) 825-5501
Location
Yaracuy State, Venezuela, VE

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Experience

    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Customer Services Specialist
      • Jul 2021 - Present

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Success Manager
      • Feb 2019 - Feb 2020

      Client Success management to ensure a comfortable and efficient great environment. Checking in meetings, emails, and surveys. Client Success management to ensure a comfortable and efficient great environment. Checking in meetings, emails, and surveys.

    • Virtual Customer Service Representative
      • Dec 2018 - Aug 2019

      Personalized Customer Service, inbox, chat, calls, class bookings management, and remote tech assistance. Personalized Customer Service, inbox, chat, calls, class bookings management, and remote tech assistance.

    • Community Manager
      • Oct 2018 - Dec 2018

      Community manager, and content creator of different social media accounts. Community manager, and content creator of different social media accounts.

    • United States
    • International Trade and Development
    • 1 - 100 Employee
    • Customer Service Agent / Supervisor
      • May 2016 - Oct 2018

      Customer service agent and supervisor, in charge of orders, shipments, different marketplaces' metrics, customer service platforms, and improvement reports. Customer service agent and supervisor, in charge of orders, shipments, different marketplaces' metrics, customer service platforms, and improvement reports.

    • Venezuela
    • Education Management
    • 1 - 100 Employee
    • English Foreign Language Teacher
      • Jun 2014 - May 2016

      Teaching English as a Second Language to kids, teens, and adults. Teaching English as a Second Language to kids, teens, and adults.

Education

  • Universidad Central de Venezuela
    Junior Community Manager, Estudios sobre comunicación y medios
    2018 - 2018
  • EF International Language Centers
    Lengua y literatura inglesa
    2013 - 2013
  • Universidad Pedagógica Experimental Libertador
    Grado en Pedagogía, Enseñanza de inglés como lengua extranjera

Community

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