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Bio

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Maria Antonieta Hernandez is a seasoned customer service professional with experience in managing client success, providing personalized support, and teaching English as a second language. She has worked in various industries, including e-commerce, education, and social media management.

Experience

    • Customer Services Specialist
      • Jul 2021 - Present

  • Athyna
    • Australia
    • Customer Success Manager
      • Feb 2019 - Feb 2020
      • Australia

      Client Success management to ensure a comfortable and efficient great environment. Checking in meetings, emails, and surveys.

    • Virtual Customer Service Representative
      • Dec 2018 - Aug 2019
      • España

      Personalized Customer Service, inbox, chat, calls, class bookings management, and remote tech assistance.

    • Community Manager
      • Oct 2018 - Dec 2018
      • Panamá

      Community manager, and content creator of different social media accounts.

  • 2B e-Commerce
    • Venezuela
    • Customer Service Agent / Supervisor
      • May 2016 - Oct 2018
      • Venezuela

      Customer service agent and supervisor, in charge of orders, shipments, different marketplaces' metrics, customer service platforms, and improvement reports.

  • Fyr Lois
    • Venezuela
    • English Foreign Language Teacher
      • Jun 2014 - May 2016
      • Venezuela

      Teaching English as a Second Language to kids, teens, and adults.

Education

  • 2018 - 2018
    Universidad Central de Venezuela
    Junior Community Manager, Communication and Media Studies
  • 2013 - 2013
    EF International Language Centers
    ENGLISH LANGUAGE AND LITERATURE/LETTERS
  • Universidad Pedagógica Experimental Libertador
    Grado en Pedagogía, Teaching English as a Second or Foreign Language/ESL Language Instructor

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Staffing and Recruiting”

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References

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