Bio
Experience
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Customer Services Specialist
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Jul 2021 - Present
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Athyna
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Australia
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Customer Success Manager
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Feb 2019 - Feb 2020
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Australia
Client Success management to ensure a comfortable and efficient great environment. Checking in meetings, emails, and surveys.
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Speakingathome.com
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España
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Virtual Customer Service Representative
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Dec 2018 - Aug 2019
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España
Personalized Customer Service, inbox, chat, calls, class bookings management, and remote tech assistance.
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Social Feed
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Panamá
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Community Manager
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Oct 2018 - Dec 2018
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Panamá
Community manager, and content creator of different social media accounts.
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2B e-Commerce
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Venezuela
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Customer Service Agent / Supervisor
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May 2016 - Oct 2018
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Venezuela
Customer service agent and supervisor, in charge of orders, shipments, different marketplaces' metrics, customer service platforms, and improvement reports.
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Fyr Lois
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Venezuela
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English Foreign Language Teacher
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Jun 2014 - May 2016
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Venezuela
Teaching English as a Second Language to kids, teens, and adults.
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Education
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2018 - 2018Universidad Central de Venezuela
Junior Community Manager, Communication and Media Studies -
2013 - 2013EF International Language Centers
ENGLISH LANGUAGE AND LITERATURE/LETTERS -
Universidad Pedagógica Experimental Libertador
Grado en Pedagogía, Teaching English as a Second or Foreign Language/ESL Language Instructor
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References
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