Experience

• 

  Alliance Transport Logistics

  • Panama
  • Transportation, Logistics, Supply Chain and Storage
  • 100 - 200 Employee

  • Directora de Operaciones y Procesos

    • Aug 2023 - Present

  • Gerente de Procesos y Calidad

    • Sep 2014 - Aug 2023

• 

  Felipe Motta e Hijo

  • Costa del Este

  • Brand Manager, Wines Unit

    • Sep 2013 - Sep 2014
    • Costa del Este

• 

  Acerta Compañia de Seguros

  • Panama
  • Insurance
  • 1 - 100 Employee

  • Oficial Técnico

    • Jan 2013 - Aug 2013

    Managed the accumulations of risk in different locations and commercial malls. Monitored the payments to the reinsurance companies that the company works with.Collected the information about the risk and analyzed it based on the company´s underwriting strategies. Reviewed new and renewal business requests as well as certain endorsements in order to determine insurability based on corporate guidelines and standards.Monitored Open policies in Cargo and Property Insurance. Gathered and prepared information for Senior Executives.Prepared Statements of account each quarter for the reinsurance companies that the company works with.

  • Oficial de Calidad y Procesos

    • Mar 2011 - Jan 2013

    Designed and implemented the processes in many areas of the company such as Sales, Production, Collection, Customer Service and Claims. Implemented the KPI defined by the processes and focused to the customer service. Implemented the core system called Premium by Oracle, and managed the users according to their hierarchical level.Developed the user manual for the core system in many areas such as Sales and Production.Developed capacitation programs in order for the users to know how to use the system according to their position in the company.Implement the new software for quality control called Workflow OnBase in the production line for auto insurance and auto claims.

• 

  Assicurazioni Generali, Panama City, Panama

  • Internship: Engineering Department

    • May 2010 - Aug 2010

    Updated the maps with the locations of every business that the company had insured in designated areas, along with their market values. Made the inspection process for many storages in the Colon Free Zone, and prepared the reports in order for the company to know if they must be.Compared the information that was registered in the company with the physical conditions of the buildings.Designed the insurance proposal for the clients who I made the inspection process for.

• 

  Alliance Transport Logistics

  • Internship: Coordination Assistant

    • May 2008 - Aug 2008

    Analyzed and prepared the required documents for the maritime and aerial cargo shipping by such as commercial invoices, and packing lists.Monitored the shipping process from Miami, Florida to Panama City: inventory control, customer service, and supplier management.