Experience

• 

  Caffè Nero

  • United Kingdom
  • Hospitality
  • 700 & Above Employee

  • Store Manager

    • Sep 2022 - Present

    Hire and retain a great teamManaged our businessManaged payroll and scheduleManaged inventory, supply orderingDrive a financial result ( monthly, quarterly and yearly)

  • Assistant Manager

    • Apr 2022 - Sep 2022

• 

  Carters Inc.

  • Stoneham, Massachusetts, United States

  • Customer Service Lead Superviser

    • Oct 2019 - Mar 2022
    • Stoneham, Massachusetts, United States

    Communicates professionally and effectively in all interactions including the store teams, customers, business partners, and vendors.Supports management’s direction of the store.Establishes and maintains a cooperative working relationship with all team members.Supports, trains, and coaches others to success while Leader on Duty. Presentation expert.Supports management team with asset protection through a consistent level of customer service, education, and operational controls.Ensures compliance of Company policy and procedures.

• 

  Carters Inc.

  • Mountain View, Californie, États-Unis

  • Customer Service Lead Supervisor

    • Sep 2017 - Jun 2019
    • Mountain View, Californie, États-Unis

    Establishes and maintains a cooperative working relationship with all team Promotes customer service by greeting and assisting customers while sharing company promotions.Assists in resolving customer issues and complaints.Ensures the proper opening registers and counting/closing register drawers.Completing bag checksCompleting change orders

• 

  Carter's | OshKosh B'gosh

  • Somerville, ma

  • Assistant Store Manager

    • Oct 2014 - Aug 2016
    • Somerville, ma

    Execute marketing and visual merchandising Contribute to recruiting, hiring, training and team developmentDrive a financial result ( monthly and yearly )Manage payroll and schedule Assist customers with choices by providing them with information about products.Participate in physical inventory counts.Up selling and making recommendations to customers

• 

  Petite Provence

  • Assistant Manager

    • Jun 2010 - Jan 2012

    People management Organized diner event (menu, decoration)Customer focusManaged inventory, supply orderingManage payroll and schedule

• 

  Chamarre Montmartre

  • • Marketing & Public Relations

    • Nov 2008 - Nov 2009

    Direct marketing operations for a newly opened restaurant Write newsletters, administer the website, conduct market research, leaflets Manage customer portfolios including providing quotes and event planning

• 

  Traiteur du Marais

  • Executive assistant and Sales and marketing assistant

    • Jan 2006 - Sep 2008

    • Executive assistant:Organize and coordinate appointments, internal administrative affairsInvoice vendorsManage payroll • Sales assistant:Oversee customer portfolio including providing quotes and event planning, Scout customer locations Assist with new business development (accompanying clients, menu testing, and more)

• 

  Atelier Fabrice Doux Décoration

  • Assistant Designer and Sales person

    • May 2005 - Sep 2006

    Project managementProvide design, construction, set-up, and staging of event decor Manage customer portfolio and scout locations Assist with new business development