Experience

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  Fresmart

  • Angola
  • Retail
  • 100 - 200 Employee

  • Area Manager

    • Apr 2023 - Present

  • Assistente Operacional

    • Jan 2023 - Apr 2023

    Supervisionar a área de frutas vegetais e padaria.Auditoria: Identificação e resolução de problemas na área de FNV e padaria, fornecer um relatório final dessa auditoria elaborado com base nos processos e na utilização dos recursos, de forma a identificar problemas e criar soluções para a busca de maior eficiência e eficácia.Aumento das oportunidades de implementação de melhorias: Evitar reflexos negativos sobre a reputação da Empresa.Implementar estratégias para aumentar as vendas de ambas as áreas, desde a visibilidade dos produtos até a qualidade dos mesmo oferecidos para os clientes.Encontrar problemas e procurar estratégias para solucionar da melhor maneira que afecta as nossas vendas.

• 

  Carrinho Group

  • Luanda, Angola

  • Supervisor assistant

    • Jul 2022 - Feb 2023
    • Luanda, Angola

• 

  3iSolutions

  • Cape Town, Western Cape, South Africa

  • Customer Service Representative - Trainning

    • Feb 2020 - Feb 2020
    • Cape Town, Western Cape, South Africa

    Key Responsibilities: • Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality • Ability to liaise with other departments as necessary • Identify process improvement opportunities and raise through the appropriate forum • Support customers directly on the ground at major events around the world

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  The Shoprite Group of Companies

  • Cape Town Area, South Africa

  • Trainee Manager

    • Jul 2017 - Oct 2017
    • Cape Town Area, South Africa

    -Welcome and Assisting shoppers to find the goods and products they are looking for.-Answering queries from customers-Reporting discrepancies and problems to the supervisor.-Giving advice and guidance on product selection to customers, dealing with customer refunds, responsible dealing with customer complaints and attaching price tags to merchandise on the shop floor.Merchandising : I was responsible for Stocking shelves with merchandise,clean the shelves,check the expire dates and rotate the stockPromotions : Keeping up to date with special promotions and putting up displays.Advertising: Meet with clients to provide marketing or technical adviceSales Management: Assisting sales manager by Ensuring that the store is clean and well-maintained at all times, nuilding and maintaining good working relationships with customers.-Identifying opportunities and strategies to increase sales.-Ensuring that the store is adequately stocked with company products, ensuring that all merchandiser are working in their time line, verifying the stock loss, ensuring that the shelves are clean, verifying of we still have enough stock in the stock room for the specific product. Stock Management . Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.. Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand..Oversee the overall maintenance of the stockroom to meet housekeeping standards.Housekeeping• Ensure that the store is clean and tidyBy performing a variety of cleaning activities such as sweeping, mopping, dusting and polishingAdministration and Financial Management • Cashier Scanning goods and ensuring pricing is accurateCollecting payments whether in cash or creditMaintain clean and tidy checkout areas

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  Zima Lda

  • Angola

  • Sales Assistant

    • Jan 2011 - 2012
    • Angola

    CashierReceiving Merchandiser