Experience

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  Fox Factory

  • Duluth, GA

  • Technical Writer/Trainer

    • Mar 2023 - Present
    • Duluth, GA

• 

  ACS Learning

  • Senior Content Developer

    • Feb 2021 - Dec 2022

    Developed materials (job aids, training exercises, training demonstrations, and PowerPoint presentations) used by Law School Admission Council to train law school admissions offices in the use of LSAC Unite.Instrumental in periodic release of training materials, including packaging materials for various audiences.Assisted with accessibility review of materials prior to release to client.Served as interim Content Coordinator for six months, which involved being a liaison between Content Development and Project Management, communicating with LSAC contacts, schedulingmeetings, and managing feedback from LSAC.

• 

  Diversified Technologies LLC

  • Georgia

  • Technical Trainer and Regional Lead

    • Oct 2020 - Jan 2021
    • Georgia

    Trained Field Service Technicians (FSTs) on setup and troubleshooting of voting machines for the November General Election. Served as FST lead for 14 counties, coordinating scheduling efforts and serving as a liaison with county election supervisors.Remotely supported FSTs during the November General Election and the January Run-off Election.

• 

  WestRock Company

  • Atlanta, Georgia

  • IT Training and Documentation Specialist

    • Mar 2001 - Jul 2020
    • Atlanta, Georgia

    Worked on the JD Edwards implementation team, delivering training at locations across the world and providing training materials.Delivered stand-up classroom training as well as webinars and hybrid training. Developed training materials, including user guides, PowerPoint presentations, quick reference cards, and self-paced tutorials.Provided after-hours phone support and did software testing for the Merchandising Displays division.

• 

  ExecuTrain Corporation

  • Atlanta, Georgia

  • Course Developer/Editor

    • 1990 - 2001
    • Atlanta, Georgia

    Developed courseware (student guides and instructor scripts) for off-the-shelf software as well as company-specific proprietary software. Designed training curriculum, created skills assessments, and edited guides developed by a department of six writers.

• 

  St. Pius X Catholic High School

  • Atlanta, Georgi

  • English Teacher

    • 1981 - 1990
    • Atlanta, Georgi

    Taught English to freshmen, sophomores, and juniors.Coached the girls' gymnastics team.