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Margaret Mcfadden

Substitute Teacher at Palm Beach County School District
Intro Book
Seasoned customer service professional with 40+ years of experience in corporate communications and support.
  • Claim this Profile
Location
Lake Worth, Florida, United States, US
Skills
  • Corporate Communications
  • Business Process
  • Customer Satisfaction
  • Customer Retention
  • Customer Support
  • Show all
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Bio

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Topline AI
Margaret Mcfadden is a seasoned customer service professional with over 40 years of experience in corporate communications, customer satisfaction, and support. She has held various roles, including Substitute Teacher, Senior Customer Relations Assistant, and Customer Service Representative, and has expertise in Microsoft Office, Kronos Timekeeping, and multi-line phone systems. She is also certified as an Executive Secretary.

Credentials

  • Executive Secretary
    PC Professor
    Dec, 2012
    - Jun, 2026

Experience

  • Palm Beach County School District
    • Palm Beach County
    • Substitute Teacher
      • Nov 2013 - Present
      • Palm Beach County
  • Office Depot HQ
    • Boca Raton, FL
    • Senior Customer Relations Assistant
      • Jul 2000 - Nov 2011
      • Boca Raton, FL

      -Provide customer support within high volume call center-Mediate and remedy escalated issues for consumers via company policy and procedures-Send/Receive Correspondance on behalf of Office Depot-Serve on Chairman Line-Daily utilization of Microsoft Office Suite, Jmillenia, Gmillenia, KRONOS, -Mul...

  • AT&T Global Services
    • West Palm Beach, Florida Area
    • Customer Service Representative
      • Sep 1978 - Jul 2000
      • West Palm Beach, Florida Area

      -Provide answers to customer inquiries via telecommunication -Maintain records of contacts, accounts and orders-Explain products, services and prices-Data Entry

Education

  • 2012 - 2012
    Gold Coast Real Estate School
  • 1974 - 1976
    Florida A&M University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Education Management”

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