Experience

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  Manitoba Liquor & Lotteries Corporation

  • Winnipeg, Manitoba, Canada

  • Change Management Specialist

    • May 2008 - Present
    • Winnipeg, Manitoba, Canada

    Change Management Specialist (March 2017 - Present)Human Resources Consultant (Nov 2016 – Feb 2017) Senior Executive Asst. & Manager, CEO Admin Office (Oct 2015 – Oct 2016)Manager, Administration Services (Feb 2010 – Oct 2015)Special projects involved while in the Manager role: Executive Admin Assistant to VP, Liquor Operations (10 months) Admin Resource Team Member, Integration/MBLL & MLCC Merger Team (2 years) Admin Assistant to Director, Communications (10 months) Exec Admin Asst. to VP, Comm. Support, Marketing & Corp Security (1 year) Admin Assistant to Exec Director, Community Support & Marketing (6 months) Exec Admin Assistant to Chief Financial Officer (1 year)Team Leader, Administrative Support, McPhillips Station Casino (May 2008 – Jan 2010)• Conduct administrative reviews to identify potential process improvements and efficiencies and work collaboratively with the department to analyze and provide effective recommendations and solutions.Responsible for providing effective administrative support to executives, senior management and departments in the planning and execution of a variety of requirements and services. This includes effective and efficient calendar management, completion and submission of a variety of internal/external business forms, prepare meeting folders, draft letters for approval and signature, travel arrangements, etc. •Develop departmental standards and objectives, including the accountability of departmental performance for continuous improvement of department processes and efficiencies.•Responsible for providing, and/or, overseeing effective administrative support to all levels of staff in the planning and execution of a variety of requirements and services. .

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  Convergys

  • Winnipeg, Manitoba, Canada

  • Team Leader

    • Aug 2005 - Apr 2008
    • Winnipeg, Manitoba, Canada

    Team Leader Oct 2006 – May 2008Sponsored Executive for United Way Winnipeg Aug – Dec 2007Team Leader Development Program Trainee May – Sept 2006Technical Support Specialist July 2005 – May 2006Management Skills• Handled and managed 15 Call Centre agents which included conducting periodic performance appraisals, training, coaching, mentoring and reprimanding, recruitment and training of new employees.Customer Service and Sales Skills• Address over-all quality customer services to Comcast subscribers related to internet technical support and complaint resolution through phone interaction.• Greet customers and explain the type, quality and quantity of company’s products and services including policies and other concerns.• Responsible for over-all quality customer services to Bell customers relating to the provisioning process, general inquiries, collection activity, administration of company policies/tariffs, sales of products and services, promo activities and complaint resolution.Leadership skills• Was sponsored by Convergys to be one of the ambassadors for the United Way of Winnipeg and their organizations and lead participating workplaces (specifically the education sector) who have a commitment to the community to raise funds.

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  Bayan Telecommunications

  • Quezon City, Philippines

  • Provincial Marketing Manager

    • 1996 - 2004
    • Quezon City, Philippines

    Country Marketing Manager 2000 - 2004Territory Sales and Marketing Manager 1996 - 2000• Participated in the company’s yearly budgeting of revenues, volume and operating expenses and monitored the financial performance regularly to ensure that the financial budgets and expenditures follow budget forecasts.• Managed marketing events for corporate and residential high revenue generating clients to promote company’s services to maximize profitability and strengthen business relationships.• Collaborated with key people in the organization to recommend and develop new processes, products and services for profitability and customer satisfaction. This included presentations to the Senior and Executive Management.• Handled and managed at least 5 up to 30 people (from Rank and File staff to Middle Managers) which included conducting periodic performance appraisals, training, coaching, mentoring and reprimanding, recruitment and training of new employees. This included establishing works standards, coordinating different department’s activities, monitoring work quality and providing direction and minimal supervision.

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  Atom Industrial Sales & Services, Inc.

  • Pasig City, Philippines

  • Administrative and Human Resources Manager

    • 1995 - 1996
    • Pasig City, Philippines

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  Jollibee Foods Corporation

  • Naga City, Camarines Sur, Phillipines

  • Second Assistant Manager

    • 1992 - 1995
    • Naga City, Camarines Sur, Phillipines

    Shift Manager 1992 - 1994Second Assistant Manager 1994 - 1995• Managed the operations of a popular fast food store in Philippines to ensure that business targets and profitability are achieved. • Handled and managed at least 5 up to 30 people which included conducting periodic performance appraisals, training, coaching, mentoring and reprimanding, recruitment and training of new employees. This included establishing works standards, coordinating different department’s activities, monitoring work quality and providing direction and minimal supervision.• Participated in the company’s yearly budgeting of revenues, volume and operating expenses and monitored the financial performance regularly to ensure that the financial budgets and expenditures follow budget forecasts.

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  STOR Company, Inc.

  • Operations Manager and Executive Assistant to the General Manager

    • 1991 - 1992

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  Prime Spots Marketing, Inc.

  • Account Manager

    • 1989 - 1991