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Bio

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Margaret Lanphier is a seasoned professional with extensive experience in sales, marketing, and customer service. She holds a Bachelor of Arts degree from the University of Idaho and has completed various certifications in areas such as Excel, LinkedIn Recruiter, and Google Challenge Scholarship. Margaret has worked in various roles, including Field Marketing Specialist, Sales Support Administrator, and Technical Consultant, and has developed expertise in areas like digital marketing, social media, and event planning.

Credentials

  • Delivering Bad News to a Customer
    LinkedIn
    May, 2019
    - May, 2026
  • Excel: PivotTables for Beginners
    LinkedIn
    May, 2019
    - May, 2026
  • Working with Upset Customers
    LinkedIn
    May, 2019
    - May, 2026
  • Learning LinkedIn Recruiter
    LinkedIn
    Mar, 2018
    - May, 2026
  • Giving and Receiving Feedback
    LinkedIn
    Jan, 2018
    - May, 2026
  • Job Search Strategies
    LinkedIn
    Jan, 2018
    - May, 2026
  • Grow with Google Challenge Scholarship
    Udacity
    Jan, 2018
    - May, 2026

Experience

    • United States
    • Real Estate
    • 700 & Above Employee
    • Field Marketing Specialist
      • Jun 2022 - Present

      I assist Coldwell Banker affiliated agents with: Consulting & Coaching: Collaborate with agents, facilitating group and individual sessions. Together, we explore personalized marketing strategies aligned with our Core 4 principles: agent production, coaching, culture, and wealth-building.Digital Marketing Mastery: Provide guidance to agents in creating effective digital marketing strategies. Assist them in building a compelling online presence through organic social media campaigns and targeted paid advertising.Scorecard Insights: Regularly review agents’ “digital scorecards.” This data-driven assessment measures their online impact and identifies growth opportunities. By analyzing trends and gaps, agents can refine their online brand.Hands-On Support: Serve as a reliable resource for agents, resolving issues and offering personalized assistance.Educational Advocacy: Lead in-office workshops and virtual sessions, ensuring agents stay informed about the ever-evolving marketing landscape and how to use our marketing tools.Regional Engagement: Support multiple offices by attending group meetings, presenting at one-on-one sessions, and championing awards and recognition initiatives.Onboarding Excellence: New agents receive dedicated support during onboarding, helping them navigate systems and integrate seamlessly into our dynamic team.

    • Sales Support Administrator
      • Aug 2019 - Jun 2022

      All duties of Office Coordinator plus primary in-office support staff assisting agents to learn, use and troubleshoot Coldwell Banker provided marketing, CRM, email, and other applications.

    • Office Coordinator
      • Mar 2019 - Aug 2019

      Staffed front desk, directing calls to agents and staff. Assistant to Office Administrator for transaction file processing, agent commission demands, new agent onboarding, office supply inventory management, accounts payable and receivable, bulk mail posting for agent mailings. Other duties as required.

  • uBiome
    • San Francisco, California
    • Facilities and Office Manager
      • Oct 2018 - Jan 2019
      • San Francisco, California

      Responsible for appearance, maintenance and repair of office, conference and kitchen areas, working with building property owners and contractors as necessary.Managed office and breakroom supply inventory, special orders through office ticketing system, and shipping and receiving of daily mail an...

  • Honeycomb.io
    • San Francisco, CA
    • Marketing and Office Coordinator (Contract)
      • Apr 2018 - Aug 2018
      • San Francisco, CA

      Marketing coordination:Created, edited and published content for https://www.honeycomb.io and https://o11ycon.io websites and honeycomb.io YouTube channel. Served as assistant event coordinator for company's first hosted conference, o11ycon2018.Worked with in-house designer and 3rd party vend...

  • Aptos Middle School
    • San Francisco, CA
    • Web Developer / Technical Support
      • Jul 2017 - Apr 2018
      • San Francisco, CA

      Providing ongoing technical support for https://www.aptossf.net/ and migrating content from District managed web hosting service to Squarespace.

  • Girl Develop It
    • San Francisco, CA
    • Teaching Assistant - Intro to HTML & CSS course
      • Feb 2018 - Feb 2018
      • San Francisco, CA

      Helped students troubleshoot their HTML / CSS projects during class and assisted teachers with set up / clean up. https://www.girldevelopit.com/materials/html-intro

  • CAMP EDMO
    • San Francisco, CA
    • Customer Service Representative - Summer Session (Contract)
      • Jun 2017 - Aug 2017
      • San Francisco, CA

      Part-time customer service representative answering a multi-line phone system tracking and responding to requests for information, account issues, and payment processing for families registering in maker science summer camps in the Bay area and camp staff at remote locations.Performed follow up c...

    • Technical Consultant and School Assistant
      • Aug 2011 - May 2017
      • San Francisco, CA

      Trusted assistant for school website development and editing, social media account management, administrative office and other areas as needed to support the staff, students and families at the school.Supervised and assisted 410+ students in lunchroom setting during 3 lunch periods for K to 5th g...

  • Seattle Times
    • Seattle, WA
    • Internet Engineer
      • Aug 2002 - May 2006
      • Seattle, WA

      Primary system administrator and customer support for in-house rich-media ad servers, traffic analytics, advertising campaign troubleshooting and issue tracking system for websites hosted by The Seattle Times and The Seattle Post Intelligencer.Provided technical support and QA testing for online ...

  • RealNetworks
    • Seattle, WA
    • Web Developer / System Administrator / Analyst
      • Sep 1998 - Aug 2001
      • Seattle, WA

      E-commerce SystemsCreated and maintained daily sales reports. Perl, csh, sed, and awk accessing Oracle database.Used SQL to mine sales and contact data from Oracle database on behalf of internal customers.Performed Tier 2 support for the E-commerce system on a team with rotating 24x7 pager.Assist...

  • Boeing
    • Seattle, WA
    • Web Developer / Programer
      • Jun 1990 - Aug 1998
      • Seattle, WA

      Web Developer / Programmer / Graphic Illustrator - Corporate Web TeamTranslated GUI-generated HTML and static graphic mockups into production web interfaces for internal and external websites (including main boeing.com website). System administration for internal Windows NT/IIS webserver. Deskto...

Education

  • 2018 -
    Udemy Academy
  • Bay Area Video Coalition
  • Udacity
  • 2018 -
    freeCodeCamp
  • 1986 - 1990
    University of Idaho

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Marketing and Advertising”

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