Experience

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  Health Plans Inc

  • Westborough

  • CSR

    • Aug 2012 - Present
    • Westborough
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  HR Block Tax and Business Services

  • Tax Specialist III/Office Manager

    • Dec 2008 - Present

    • Promoted to Office Manager for a new tax office located at the Sturbridge-Walmart during tax season 2012.• Successfully surpassed target goal for returns by 134% by marketing and by requesting and receiving referrals.• Obtained the best rating of 5 for accomplishment and was rewarded the max...

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  Ruben, Ruben & Wilcox

  • Worcester, MA

  • Legal Assistant

    • May 2011 - Jul 2011
    • Worcester, MA

    • Administrative duties included typing letters and legal documents, file maintenance, check writing, faxing, assisting with inquiries and routing calls. • Assisted attorney’s as needed with Spanish/English translations in interviews with Hispanic clientele.

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  Dienes Corporation

  • Sales Administrative Assistant

    • Oct 2008 - Apr 2009

    • Assisted the Marketing Director in coordinating sales operations at an International Manufacturing facility. • Multiple responsibilities- order entry, data management, quote management and customer service. • Company liaison to Spanish speaking customers. • Provided international shipping ...

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  McClatchy Newspapers

  • Bilingual Customer Service Rep

    • Feb 2007 - May 2008

    • Inbound call center rep - performed subscription servicing for various publications.• Used clear communication skills in English and Spanish while maintaining professional etiquette when attending customer calls for orders, corrections to accounts, and in finding creative solutions when trouble...

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  Dux Marketing

  • Account Representative

    • Jun 2002 - Dec 2006

    • Account representative to key clients in processing orders for promotional media. Prepared and presented quotes for print projects to prospects and clients.• Managed order production. Scheduled jobs in the pressroom and ordered materials. • Supervised order processing including – Graphic D...

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  Reader's Digest

  • Customer Service Supervisor

    • Jun 1992 - Feb 1996

    • Supervised staff of 10 employees in handling customer inquiries and fulfillment operations related to direct mail campaigns. • Controlled all operations from mailroom to order processing to product shipments.• Reconciled cash flows to the finance department and monitored product inventories. ...