Experience

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  AOP+

  • United Kingdom
  • Apparel Manufacturing
  • 1 - 100 Employee

  • Customer Service Support Manager

    • Dec 2018 - Present

  • Customer Support Specialist

    • Nov 2016 - Dec 2018

    - Providing best customer support - Assisting inquiries received in Zendesk and Intercom- Doing administrative task if needed- Additional Task: Hiring and Training for an additional member for the support team, monitoring productivity and providing feedback

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  Upwork

  • California, USA

  • Senior Support Specialist with Administrative Skills

    • Jun 2012 - Present
    • California, USA

    Helping business and company with the their customer support needs and administrative tasks,

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  Quality Brand Company Inc

  • USA

  • Virtual Assistant

    • Feb 2016 - Jun 2018
    • USA

    - Build niche store- List products in Amazon- Update inventory, prices, and other product details needed.- Photo editing using Photoshop, Pixlr, Gimp for the product Images- Creating a flat file for upload- Creating Ads in Amazon for FBA listings

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  Skyrocket SEO Ltd

  • London, England

  • Outreach Specialist

    • Aug 2015 - Jun 2016
    • London, England

    - Sending Emails to Webmasters or web owners to link our clients link to their site.- Checking the list of leads if applicable to be linked on the certain client- Screen website if it passes our criteria before sending out an email to the site owner- Managing email and monitoring response, creating follow-ups- Reaching target of successful linked URLs

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   West Contact Services Inc.

  • Mandaluyong City, Ph

  • Customer Support / Application Specialist

    • May 2014 - Jan 2015
    • Mandaluyong City, Ph

     Inbound Application processor - processes application for customers interested to apply for a credit card offered by the bank and its affiliates. Obtain information from customer to complete the application process and give the decision about the application result. Handles inquiries for application process. Provide information about the card and its benefits. Provide application status for their previous application if there was no instant decision. Sales – provide customer best card for their needs and convince customer using all the benefits of the card to convert inquiry call to a sale call.

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  Accenture Interactive

  • Mandaluyong City, Ph

  • Customer Service Representative

    • Mar 2013 - May 2014
    • Mandaluyong City, Ph

     Billing – Handles billing inquiries, disputes and payments Service – Service Inquiry, handles Move in and Move out request and other service request by customer to satisfy the service. Collections – Handles Inquiry for balances, past due balances and providing payment arrangements accordingly depending on account status and company policy.

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  Accenture Interactive

  • Mandaluyong City, Ph

  • Customer Service Representative

    • Aug 2009 - Dec 2011
    • Mandaluyong City, Ph

    Billing – Handles billing inquiries, disputes, and paymentsService – Service Inquiry, handles Move in and Move out the request and other service requests by the customer to satisfy the service.Collections – Handles Inquiry for balances, past due balances and providing payment arrangements accordingly depending on account status and company policy.

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  TeleTech Philippines

  • Lipa City, Philippines

  • Customer Service Representative

    • May 2008 - May 2009
    • Lipa City, Philippines

    - Inbound – CSR : handles billing inquiries , mobile and landline upgrades- Outbound – CSR : handles Internet Connections request- Back Office – CSR : handles and correcting errors from FOH and system errorsAchievements: Top agent for most of the month, Statistics always above target , was the Team’s POC and acting