Experience

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  Venn Software

  • United States
  • Software Development
  • 1 - 100 Employee

  • Manager of Professional Services

    • May 2022 - Present

    As the Manager of Professional Services, I work closely with Venn’s Product, Support and Sales Teams to seamlessly deliver and upgrade our products and services to existing customers. This role ensures all products and services have been configured to meet the precise operational and security requirements of our customers.

  • Professional Services Team Lead

    • May 2022 - Present

    In a brief descriptions, anything and everything that the client needs. The tasks can range from consulting on a new application to assisting a company with the onboarding another office onto their infrastrure. I work closely with Product, Support, and Sales to deliver and upgrade our products and services to existing clients. I ensure that all products and services have been configured to meet their precise operational and security needs.I architect, deploy, and support implementations in multi-tenant cloud environment. By working collaboratively with other other engineers, senior managers, and the client's executive team, we can ensure that all processes have as little impact on the client as possible.

  • Partner Implementations Lead

    • Aug 2015 - May 2022

    As the lead engineer for the Partner Deployments team, I executed and oversaw a multitude of simultaneous projects to onboard Partners and their clients, as well as direct clients for our company. I provided continues improvements in our processes for data and email migrations, application installations, as well as end-user training. I developed and documented the onboarding processes and within the first 18 month period I doubled the number of on-time projects an engineer can accomplish, while also reducing the number of technical support tickets post-project.

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  CyberlinkASP

  • Tier II - Server Support Technician

    • Sep 2013 - Aug 2015

    During my time with Cyberlink ASP, I supported a multi-tenant Remote Desktop environment. I served as an escalation point for technical support requests and answered user inquiries regarding software/hardware operations. I maintained and updated 2008/2012 servers as well as managed on-premises Exchange•Maintained and updated Windows server 2008/2012 environment•Respond to customer support requests by phone and through online support ticket system•Create and maintain Single Sign On applications•Install and update network printers/scanners•Diagnose hardware, software, printing, and IT network connectivity issues•Update and maintain multiple Active Directories•Create and modify Outlook Exchange Management email accounts/groups•Manage web filters and spam blockers•Migrate and maintain VM servers using Xen Console•Apply patches and updates to company server images; to include common programs, printers, company specific software, etc.•Modify images on reference servers and then deploy to production servers•Conduct miscellaneous technical and administrative tasks

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  University of North Texas

  • Intern

    • May 2013 - Aug 2013

    •Developed a departmental documentation library using Sharepoint •Analyzed third-party survey results to suggest improvements for training and performance•Developed online staff directory using Microsoft SharePoint•Assisted Director of Facilities in administrative tasks and projects

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  US Army

  • United States Army

    • Nov 2002 - Nov 2010