Experience

• 

  AvKARE, LLC

  • Pulaski, Tennessee, United States

  • Senior Solutions Architect

    • May 2020 - Present
    • Pulaski, Tennessee, United States

• 

  Asurion

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • DevOps Engineer III: Enterprise Architecture and Engineering

    • Aug 2015 - Jan 2020

    Subject Matter Expert for Microsoft System Center Operations Manager (SCOM) providing product life-cycle management and supportDeveloped custom monitoring solutions within the SCOM space for enhanced service monitoringPowerShell automation for SCOM and Windows Server managementSystems Engineer for on-prem Atlassian products (Jira, Bitbucket, Crowd, Crucible/Fisheye, Confluence) running in both Windows and Linux environmentsWork with DevOps teams developing standards for Azure Monitoring and integrating with incident managementSystems Engineer for Quest Foglight responsible for infrastructure deployment and support

  • Operations Engineer III: Enterprise Service Delivery

    • Jan 2012 - Aug 2015

    Developed and maintained operational readiness process.Oversaw review sessions for all customer facing project deployments to ensure adherence to standards for supportability, continuity and securityIntegrated operational readiness process into Release Management automated workflow for efficiency and repeatability

  • Manager I: L1/L2 Infrastructure Operations

    • Dec 2009 - Jan 2012

    Lead an international team of L1 and L2 Infrastructure staff covering Windows and Linux Servers, SAN Storage and Backups, Microsoft Exchange and RIM messaging, and Virtualized Server and Desktop environmentsDelivery and support of global enterprise systemsOn-call Infrastructure Incident Manager

  • Sr. Analyst: L2 Infrastructure Operations

    • May 2007 - Dec 2009

    Responsible for delivering physical/virtual Windows server and Active Directory solutions for enterprise new and existing enterprise environmentsEscalation support for L1 Infrastructure team covering Windows server, Active Directory, and VMware environmentsWindows Server Standards development for server hardening, patching, and business continuity

• 

  XO Communications

  • Nashville, TN

  • IT Support Engineer

    • May 2000 - May 2007
    • Nashville, TN

    IT Support Team Technical LeadFinal escalation point for tickets and problems assigned to the IT Support TeamProvided technical leadership and training documentation for IT Support staffConfiguration Management & Antivirus Solution ManagementDesigned, deployed and maintained Microsoft SMS 2003 environmentEvaluated, tested and distributed Microsoft critical updates, as well as created packages and advertisements for enterprise distributionMonitored and maintained enterprise wide McAfee VirusScan Enterprise and McAfee ePolicy Orchestrator infrastructure; Developed antivirus policies that were standardized on all supported systemsRemote Site Server & End User SupportProvided L1 and L2 server support; managed file and print permission; tested, deployed and validated server and workstation patches; managed tape backupsDeployed servers to local and remote sitesEnd user ticket remediation; user account management; workstation deployment/administration

• 

  Fowlkes & Associates Architects (Centric Architecture)

  • Nashville, TN

  • Systems Administrator/CAD Designer

    • Oct 1995 - May 2000
    • Nashville, TN

    CAD Designer/Construction AdministratorGenerated construction documents from design and schematic documentsOn-site construction administrationSystem AdministrationWorkstation AdministrationManaged, maintained and supported Windows NT4 servers, backups, proxy and emailPurchased, evaluated, installed and configured new hardware and software