Experience

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  Social Security Administration

  • United States
  • Government Administration
  • 700 & Above Employee

  • Hearing Office Director

    • Apr 2023 - Present

    As the Hearing Office Director, I provide direction, leadership, management, and guidance to the office’s management officials, support staff, and attorneys to ensure that the agency’s mission and goals are accomplished. These duties would include planning, organizing, and managing hearing office operating activities.

  • Labor Relations Specialist

    • Mar 2014 - Present

    Deal with complex labor-management issues by working with employees, three labor unions, and our managers to build a comfortable and productive atmosphere at work.Assist the labor relations head in formulating the guidelines code of discipline for employer-employee Implement and administer the Code of DisciplineHandle all cases of employee grievances, office harassment complaints and disciplinary actions before they develop into full-blown court actions.Coordinate with the Legal department in any labor disputes and appear in court on behalf of the company as required.

  • Claims Authorizer

    • Aug 2008 - Present

    As a Claims Authorizer, I work with individuals from all socioeconomic backgrounds to assess whether or not their entitled to Social Security benefits. I also collect and verify all of the applicant’s information in order to make a determination. As a Claims Authorizer, I review and authorize Title II claims including both initial and postentitlement claims. I make conclusive administrative determinations subject only to the claimants' rights to reconsideration and/or appeal. I effectively apply the Social Security laws and regulations necessary to adjudicate claims.Research problematic issues and provide feedback to managers for quality improvement and assessment purposes; Prepare clear and effective written communication directed to other modular components, beneficiaries, or other government agencies; Determines requirements, plans projects, establishes priorities, and monitors progress to ensure timely and successful implementation of cases; Analyzes internal and external factors while comparing analysis and making recommendations, keeping in mind department's objectives, and vision and mission statements;Ability to interpret statistical data and understand its application by using protocol in addressing issues with superiors, other SSA components, and external components

  • Administrative Officer

    • May 2021 - Apr 2023

• 

  Jeferrson County Family Court

  • Birmingham, Alabama Area

  • Juvenile Probation Officer

    • Apr 2006 - Aug 2008
    • Birmingham, Alabama Area

    As a Juvenile Probation Officer, I have learned to communicate well with others. Developing a rapport with victims, lawyers, and law enforcement officials in an effort to obtain complete, accurate, and impartial information has become central to my professional development. Provided expert leadership in instituting effective juvenile justice and child welfare reform policies and practices. This includes, but is not limited to, detention and probation evidence-based best practices, child welfare innovation and integration of all juvenile justice and child welfare programs to eliminate any roadblocks to seamless and effective service delivery. Provide leadership and direction regarding juvenile justice and child welfare issues including disproportionate minority contact, local and statewide Juvenile Detention Alternatives Initiatives (JDAI), Juvenile Justice Model Court and Child Welfare Model Court. I was selected a member of the Jefferson County Family Court JDAI committee which I was responsible for implementing and formulating strategies for a diverse group of children in an effort to provide the best treatment and rehabilitation with their best interest in mind. I played an instrumental role in developing a new Risk/Needs Assessments tool which was used by the probation staff to evaluate delinquent youth in order to determine causes of delinquent behavior, and subsequently provide linkage with the appropriate program to address their needs.

• 

  Marshalls

  • Huntsville, Alabama Area

  • Loss Prevention Manager

    • Jul 2002 - Jul 2004
    • Huntsville, Alabama Area

    I effectively trained staff in loss prevention while developing Human Resources procedures, Operations, and Merchandising. I generated and created innovative shrink programs, which positively impacted the organization’s investigative theft programs, improved productivity, and demonstrated team work by partnering with store associates and District Management on loss prevention awareness. I researched, assessed and supervised the installation of different security measures used in an establishment, such as security tags, mirrors, closed-circuit video cameras or electronic security devices. In addition, I conducted or assisted in investigations regarding shopper or associate dishonesty, helped with store inventory and filed reports and company policy documentation. As a Loss Prevention Manager, I upheld and managed all details of Safety, Security, Risk Management, and Loss Prevention. I was responsible for maintain records and conducting audits, conducting investigations, and reporting on all Associate and Customer injuries. Performing my job responsibilities effectively was instrumental in providing individual and Team Accountability. I also trained, mentored, and developed a Loss Prevention team in the Hoover, Trussville, as well as my base store in Huntsville. As a new industry in the Huntsville area, the challenges that I incurred was changing the perception of all the employees that I was trying to get them fired but promote teamwork and team building in order to achieve profit and margin goals. One of the ways I was able to change their perception was to maintain professional and have open communication with all associates. This allowed the employees to identify that I was willing and ready to continue to learn and grow as a person as well as a manager. I was setting an example to other employees, promoting teamwork, and maintaining the vision of the Store Manager and Director of Loss Prevention.

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  State of Alabama

  • Birmingham, Alabama Area

  • Corrections Officer

    • Dec 1998 - Jun 2002
    • Birmingham, Alabama Area

    I led individuals who were arrested, convicted of a crime, and sentenced to serve time in maximum-security prison. Within these duties, I monitored the safety, security and behavior of inmates to prevent disturbances and escapes in order to enforce rules and regulations of the facility in a professional manner. Made periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution. Check inmate mail for possible contraband; maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution. Monitored, supervised and screened inmate visitor traffic; monitored periguard system; observed traffic in and around the compound. Used verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc. Prepared inmates for transportation through search and application of appropriate restraining devices, depending on security level, and ensures all related materials to be transported with inmate are ready and in order.