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Bio

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Marcus Epperly is a seasoned IT professional with 20+ years of experience in technical support, project management, and team leadership. He holds various CompTIA certifications and has worked with top companies like Qualcomm and Best Buy.

Credentials

  • CompTIA Network+
    CompTIA
    Aug, 2022
    - May, 2026
  • CompTIA A+ ce Certification
    CompTIA
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
  • CompTIA Network+ ce Certification
    CompTIA

Experience

    • Technology Services Specialist
      • Feb 2024 - Present
      • United States

    • United States
    • Telecommunications
    • 700 & Above Employee
    • IT Support Analyst, Specialist
      • Dec 2017 - Dec 2023

      Project Management, team management, computer support, team training, Mobile device support (Android, iOS), Operating system (Windows, Linux, OSX) support, White Glove high level executive support, remote field and lab support. Vendor engagement with cellular carriers (Verizon, AT&T, T-Mobile, Rogers, American Messaging). Worked directly with Verizon and T-Mobile to modify and/or help build out new business user portals to facilitate hardware ordering, mobile plan and SIM card changes and IoT provisioning.

    • Senior IT Support Analyst
      • Dec 2013 - Dec 2017

      Project Management, team management, laptop and desktop support, training, Mobile device set up and support (Android, iOS, Windows Phone, BlackBerry, Windows RT), Operating system (Windows, Linux) set up and support, customer service, networking, computer imaging

    • Elite Service Specialist
      • Jan 2008 - Feb 2013

    • Sales Service Supervisor
      • Feb 2002 - Jan 2008

Education

  • San Diego Mesa College
  • CompTIA Tech Career Academy
    A+

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Information Technology”

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