Experience

• 

  Maryland General Assembly

  • Chief of Staff/Legislative Aide

    • Jul 2014 - Present

• 

  STAR Associates, Incorporated

  • Baltimore, Maryland Area

  • Case Manager/Administrative Coordinator/Receptionist/Driver

    • Apr 2006 - Jul 2014
    • Baltimore, Maryland Area

    • Monitor and direct the flow of telephonic communication and face-to-face visitors. • Conduct interviews, hire and evaluate suitable candidates for various employment opportunities with the company. • Supervise Home Health Aides responsible for providing direct services to geriatric and adult populations. • Market and promote the STAR Associates, Inc., brand for the In-Home Aide program.• Perform case load management inclusive of reviews and audits. • Actively recruit Certified Nursing Assistants (CNA’s) and implement retention strategies. • Evaluate State regulatory compliance and performance of Certified Nursing Assistants by conducting random site visits. • Calculate and establish statements of billing for receipt of payment from the local and State agencies that provide the client populations we serve.• Transport and return Nurses and Med Students to University of Maryland Medical Center and Johns Hopkins Hospital.• Transport and return Autistic Adults from their residences to the ARC of Baltimore Homeland Adult Daycare Center.

• 

  SelfPride, Incorporated

  • House Manager/Residential Coordinator

    • Aug 2005 - Apr 2006

    • Supervised youth to ensure safety, security, education, mental and medical health, nutritional, recreational, and social development needs were addressed. • Administered prescribed medication to patients for various types of illnesses. • Coached the youth in proper cleaning procedures to maintain the residential home. • Maintained various logs and files to assess areas of improvement and create plans to correct issues.

• 

  AmeriSuites, Hotel

  • Linthicum Heights, Maryland

  • Front Desk Associate/Guest Relations Manager

    • Jul 2004 - Mar 2006
    • Linthicum Heights, Maryland

    • Provided superior customer service to all guests by making reservations and coordinating transportation to the hotel. • Managed accurate invoices and resolved payment discrepancies with guests. • Answered over 100 calls related to general inquires and the registration process.