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Marcos Carrillo
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Spanish -
- Security
- Sharepoint
- System Administration
- Active Directory
- Information Assurance
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Bio
Credentials
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Diversity and Inclusion in a Global Enterprise
LinkedInJul, 2020- May, 2026 -
Diversity, Inclusion, and Belonging for Leaders and Managers
LinkedInJul, 2020- May, 2026 -
Inclusive Leadership
LinkedInJul, 2020- May, 2026 -
Leadership Mindsets
LinkedInApr, 2020- May, 2026
Experience
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Department of State
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Paris, Île-de-France, France
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Information Technical Officer
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Jun 2007 - Present
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Paris, Île-de-France, France
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Tesoro Corporation
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San Antonio, Texas, United States
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IT / Point of Sale Techni
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Feb 2007 - May 2007
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San Antonio, Texas, United States
Under minimal supervision, installed, maintained and serviced personal computer hardware, cabling and related software according to established processes and procedures. Responsible for the management of two technicians by providing quarterly / semi-annual personnel reviews, mentoring, guidance and training. Provided service to the Operations Center, Headquarters and Regional/District offices in all states where Tesoro had businesses (Legacy and newly acquired). Provided excellent customer services and delivered a prompt, professional response and timely resolution to all requests for service. Worked with Technical project analysts to configure and test Point of Sale equipment prior to shipment to businesses. Was the main Point of Contact when equipment coordination was needed for newly acquired businesses. Coordinated, packaged and shipped the necessary equipment to the field teams. Provided After-hours support when needed to field teams.
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Grande Communications Networks LLC
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San Marcos, Texas, United States
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Technical Customer Service Representative
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Dec 2006 - Apr 2007
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San Marcos, Texas, United States
Technical Support Representative (English/Spanish) for Grande Corporation in San Marcos, TX. Responsible for answering incoming calls related to customer billing statements, resolution of payment concerns, troubleshooting a& problem resolution of cable, internet and phone services. Selling of new service and general inquiries.
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West Corporation
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San Antonio, Texas Area
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Technical Customer Service Representative
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Jun 2005 - Dec 2006
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San Antonio, Texas Area
Technical Customer Service Representative for Adelphia Communications (IT CSR) and for H&R Block Software services. Adelphia Communications - Responsible for answering incoming calls related to customer billing statements, resolution of payment concerns, troubleshooting & problem resolution of cable, internet and phone services. Also, selling of new service and answering general inquiries. H&R Block - Responsible for answering incoming calls related to troubleshooting and problem resolution of H&R Block software services. Selling of new service and answering general inquiries.
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Dell
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Palm Springs area
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Technical Support
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Mar 2005 - Apr 2005
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Palm Springs area
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Navy and Marine Corps Internet
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29 Palms, CA
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Installation Technician
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Sep 2004 - Mar 2005
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29 Palms, CA
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Staff Sergeant
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Jan 1992 - Jul 2004
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Education
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2008 - 2014University of Phoenix
Bachelor's degree, Computer Systems Networking and Telecommunications -
1998 - 2005
Copper Mountain Community College
Associate's degree, Computer Science -
1997 - 1998
University of Oklahoma
Suggested Services
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Industry Focus. “Computer and Network Security”
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