Experience

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  Ingenious Ltd

  • Croydon, United Kingdom

  • ICT Consultant

    • Mar 2018 - Present
    • Croydon, United Kingdom

    Providing support to customers and dealing with Help Desk tickets (BAU). Responsible for projects implementation such as on promises Windows Server 2012/2016 decommission (moving to Microsoft Azure), Microsoft Teams/ SharePoint setup, Egnyte, Site recovery (disaster recovery where 2 disks failed from Hyper-V server). Azure Point-to-site VPN using OPEN VPN clients. Fail over setup of 2 x HPe Hyper V Servers - decommission of all 3rd party application virtual servers with newly built Windows Server 2022. Deploying scripts to automate software installation using IIS, Chocolatey and RMM Tools. Promoting knowledge sharing by creating documentation and sharing with the Team.

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  VITS

  • London, United Kingdom

  • 1st and 2nd IT Systems Engineer at Virtual IT Solutions

    • Apr 2016 - Apr 2018
    • London, United Kingdom

    Providing excellent face to face 1st and 2nd line customer service and high quality technical support, diagnosing desktop / laptop hardware and software issues. Troubleshoot technical problems in the network environment including administration and support via Active Directory. Communicating with clients in professional manner and efficiently resolving IT issues either in person onsite or remotely. Strong knowledge of Windows 7/10 and MS Office. Great understanding of Windows Server 2008R2 - 2012R2, MS Exchange 2010/2013/2016, NAS Storage, Symantec Backup/Veeam, monitoring tools such as OpManager and network principles such as TCP/IP, DHCP, DNS. Deployed Windows SBS Server 2011 and Windows Server 2012 with Exchange 2013. Exposure to Hyper-V and cluster technologies. Dealing with other external suppliers, providers and creating/updating systems documentation. Successfully implemented ISO 27001 internally at VITS.

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  TritonIT Solutions

  • United Kingdom

  • IT Systems Engineer

    • Jan 2006 - Apr 2016
    • United Kingdom

    Provided 1st and 2nd line onsite technical support to clients such as The Natural Shoe Store, Penelope Chilvers, Cavendish Venues, PGM Property Management, ODL dental clinic, Ana House dental clinic, Cortisso Accommodation, Brazilian Smile Dental Clinic, JLP Meats, Procol & Candor Solicitors, Strategy Mogul and many others. Collaborated with Directors/Managers to implement IT solutions. The solutions were always presented considering a number of elements such as cost, efficiency, safety and security. Planned, installed and monitored back up systems, hardware and both physical and virtual servers. Continuously ensured confidentiality, integrity and availability of the data. Implemented virtual servers and worked with Windows based systems. Deployed disaster recovery systems. Installation and maintenance of hardware, Server Storage with RAID 5, Firewall and End point security. Arranged business meetings with other 3rd party suppliers to explore further IT improvements.

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  Consoft Consulting

  • São Paulo Area, Brazil

  • IT Support Engineer

    • Jan 2002 - Oct 2005
    • São Paulo Area, Brazil

    Responsible for support of Windows based systems (active directory Windows 2003/2000). Created commercial proposals to support the commercial department. Increased the revenue of middle market department. Installed Linux proxy server (Squid), Firewall (Iptables), Apache servers. Developed projects of Linux & Windows Nets integration for medium-sized companies. Administrated Logictel net based on Windows 2000 Active Directory Services. Maintained 7 servers for 50 users.

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  Vento/Vésper São Paulo S.A

  • São Paulo Area, Brazil

  • IT Support Engineer

    • Mar 2000 - Nov 2002
    • São Paulo Area, Brazil

    Improved the quality and speed of local support which increased the users’ and company’s productivity index. Implemented and maintained Microsoft Windows server 2000 with Active Directory services, Exchange Server 2000.

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  Alternativa Consulting Group

  • São Paulo Area, Brazil

  • IT Support Engineer

    • Jan 1997 - Dec 1999
    • São Paulo Area, Brazil

    Outsourced services at Procter & Gamble – Onsite engineer with excellent interpersonal skills provided 1st and 2nd line support for the corporate network administration covering Windows NT and Novell servers, Lotus notes email, workstations and printers.Outsourced services at Safra Bank – Onsite engineer responsible for implementation of IT modernization projects. Coordinated and supervised external suppliers. Responsible for IT refurbishment of the Bank branches and their complete internal structure change of their IT systems. Migrated Novell servers to Windows NT platform, hardware installation such as cash machines, tills, automated cheque readers.