Experience

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  Lucas Oil Stadium

  • Indianapolis, Indiana, United States

  • Booking Manager

    • Nov 2022 - Present
    • Indianapolis, Indiana, United States

    Develop sales proposals, negotiate terms and deliver event agreements for all public and private events Cultivate relationships with local partners such as the tourism bureau and sports commission, area hotels, and local industry groups.

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  National Football League (NFL)

  • Las Vegas, Nevada, United States

  • Independent Contractor / Vendor

    • Aug 2016 - Present
    • Las Vegas, Nevada, United States

    Vendor for NFL Events and Workforce Operations Team. Responsible for consulting on the workforce operations experience, including recruitment, scheduling, logistics and onsite operations for workforce team averaging between 500-1200 per event • Recruit, retain and engage workforce for the NFL at various events including Kickoff, Pro Bowl, and Draft Experiences• Collaborate with NFL Event and Operations team and all event partners to ensure workforce team delivers a world class fan experience for event attendees with a positive experience delivered for all working staff• Build and maintain registration website, provide weekly reports and retain workforce• Manage all workforce communications, training and logistics • Provide services as needed to NFL Players, Families and Legends, and stage managers to celebrity performers

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  Pollen

  • Las Vegas, Nevada, United States

  • Senior Event Manager

    • Mar 2021 - Aug 2022
    • Las Vegas, Nevada, United States

    Constructed event experiences with an audience-first perspective including all operational plans for the experiences across North America. Responsible for securing and managing vendors, creating run of shows, ensuring all contracts are executed efficiently.•Served as the point of contact for all internal and external teams involved in producing multi-million dollar events. •Accountable for identifying and solving areas of NPS risk and working with internal and external stakeholders to ensure a successful program. • Recruit, onboard and oversee staff for assigned experiences to deliver the best guest experience from on sale to in destination experience including all communications, check-in, food and beverage, reward fulfillment, activities and events. •Manage internal data systems with up to date venues and local vendor information. •Audit assigned multi-million dollar event budgets, secure accurate bids from vendors for services, track all event costs, and process vendor and staff invoices for each experience. Work with finance team to close out financials on each event.

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  Imprint Group, a DMC Network Company

  • Las Vegas, Nevada Area

  • Associate Director, Las Vegas

    • Apr 2015 - Mar 2021
    • Las Vegas, Nevada Area

    Annually managed $3 million in business, representing roughly 100 events per year while leading the Las Vegas office in day-to-day responsibilities, company-wide special projects, and integration efforts between company departments. Ensured the profitable execution of all assigned programs while satisfying the customer. Provided destination expertise and superior client services while coordinating all program elements including accounting maintenance, transportation services, and vendor, personnel and talent handling, as well as production and stage management. •Created and updated standard operating procedures following a company acquisition•Contributed to growth in the Las Vegas market taking the office from $4m annually to more than $8m in business•Responsible for holding key meetings and introductions with venues, vendors and key stakeholders in Las VegasOperations Manager, July 2016 - January 2018I earned this promotion because of the confidence I inspired in Imprint’s leadership and among the clients and vendors I routinely worked with. In my first year as an Operations Manager, I managed more than $1.2M worth of business, almost a 100% increase in volume managed in one year. My clients included the Denver Broncos, Benjamin Moore & Co.; MillerCoors; Richmond American Homes; Viveve; Aetna; Alem International; Price Waterhouse Coopers; Sage Hospitality and the National Football League. Operations Coordinator, April 2015 - July 2016I joined Imprint with a focus on assisting with vendor management, schedules of services and staffing events onsite. As a Coordinator I was still tasked to manage smaller events and operated more than $390k in revenue in 2016. I served in that role for less than a year before being promoted to Operations Manager because of the dedication, enthusiasm and detailed approach I took with my work.

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  Visit Indy

  • Indianapolis, Indiana Area

  • Visitor Experience Manager

    • Apr 2012 - Apr 2015
    • Indianapolis, Indiana Area

    Visitor Experience Manager, October 2014 - April 2015Oversaw all aspects of visitor services operations and staff including front desk and convention staff scheduling, desk procedures, and brochure inventory and reference materials. Continued to enhance, maintain and provide leadership for citywide concierge program and distribution of Visit Indy resources. Organized and facilitated information centers for 2015 NCAA Men’s Final Four including desk placement, materials, resource binders and volunteer training.• Coordinated more than 40 information centers, lead volunteer training for more than 2,000 event volunteers, 650 taxi operators, and other front‐line associates in central Indiana• Managed front desk and information desk operations and supervise a team of 7 employees• Developed customer service training program for 2015 NCAA Men’s Final FourVisitor Experience & Housing Coordinator, April 2012 - October 2014Revamped online concierge program, developed e‐newsletter and expanded to new partners. Provided guest services for Visit Indy front desk and facilitated information, group and welcome center requests. Book hotel reservations and provide support for convention and leisure housing. Helped manage the Super Service program including maintaining relationships with key stakeholders, monitoring the database and leading group training sessions. Provided research and ideas for Visitor Experience. Staffed and supervised information desks for convention groups. Assisted with annual partner event recognizing top hospitality industry workers.• Redesigned and facilitated the Super Service customer service training for over 15,000 participants and maintained relationships with key stakeholders• Created Ask Indy newsletter designed to increase communication and knowledge of citywide events among front‐line associates• Organized nominations and notifications for Visit Indy’s annual ROSE Awards for hospitality recognition

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  Accent Indy, a DMC Network Company

  • Indianapolis, Indiana Area

  • Contract Staff & Onsite Program Manager

    • Oct 2011 - Apr 2015
    • Indianapolis, Indiana Area

    Program Manager for the 100th Running of the Indianapolis 500 in May 2016:Assisted with recreational tours, transportation arrivals and departures, group transfers, private VIP tour, an offsite activity, private dinner, and race day transportation.Assisted with registration materials, event set up, vendor coordination, guest arrivals and departures, talent handling and event strike. Provided guest services for event attendees including dressing as character staff, greeting and directing guests. Facilitated activity stations such as team‐building games and scavenger hunt trivia. Advanced restaurants by confirming menus, table arrangements, and service specifications.• Energized event attendees and increase participation in activities• Assisted with keeping event and production timeline running efficiently• Ensured vendors, décor, menus, and service provided meets services contracted

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  Keele, Inc

  • Indianapolis, Indiana Area

  • Personal Assistant to Susan Finley

    • Jan 2007 - Oct 2012
    • Indianapolis, Indiana Area

    Assisted with office work, Mary Kay product inventory, housework, and errands and business deliveries.

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  The Moreland Group

  • Indianapolis, Indiana Area

  • Contract Staff

    • Apr 2012 - Jun 2012
    • Indianapolis, Indiana Area

    Assisted with set up, tear down, directional assistance, event registration, etc. as needed for events.

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  Horizon Convention Center

  • Muncie, Indiana Area

  • Sales Assistant

    • Oct 2011 - Apr 2012
    • Muncie, Indiana Area

    Provided administrative support for sales and marketing director, event coordinators and the president of convention center. Tracked inventory and placed orders for promotional materials and amenities. Organized itineraries, trade show booths and compiled expense reports for director. Created a monthly newsletter to deliver event and facility information for key stakeholders.• Learned key administrative duties for event facilities and sales department• Developed monthly communication tool for clients and stakeholders• Created a training manual for future sales assistants

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  Ball State University - Student Center

  • Muncie, Indiana Area

  • Campus Information & Hotel Student Manager

    • Aug 2009 - Oct 2011
    • Muncie, Indiana Area

    Campus Information Desk Staff:Performed daily duties necessary for proper functioning of front deskImproved operations through collaborating ideas with peers in a focus groupHotel Student Manager:Created orientation presentation for training/developmentInspected hotel rooms to ensure high quality standards of cleanlinessLearned effective communication supervising 20 student employees

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  Hilton Head Marriott Resort and Spa

  • Hilton Head, South Carolina

  • Front Desk Clerk

    • May 2011 - Aug 2011
    • Hilton Head, South Carolina

    Acquired knowledge of daily operations of a resortFielded guest complaints and provided solutions Participated in competitions with other interns

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  Marriott Indianapolis North

  • Indianapolis, Indiana Area

  • Front Desk Agent / At Your Service Agent

    • May 2009 - Aug 2010
    • Indianapolis, Indiana Area

    Learned effective communication through answering phone calls and providing assistanceMaintained monetary transactions as cashier for the restaurant and room service