Experience

• 

  Whitley

  • Austin, Texas

  • Concierge

    • May 2013 - Feb 2015
    • Austin, Texas

    • Coordinated the rental of all public spaces, guest suites and conference rooms ensuring the necessary contracts and payments were in place.• Submitted maintenance requests and inputted all in-bound and out-bound packages and laundry into our computer system.• Designed new filing systems creating a more effective and productive work environment allowing quick access to our inventory.• Planned meeting activities and communicated itineraries for social events and educational programs to help prioritize and expedite agendas.

• 

  Omni Barton Creek Resort & Spa

  • Austin, Texas

  • Concierge

    • Sep 2010 - Apr 2013
    • Austin, Texas

    • Professionally greeted guests, promptly answered incoming calls providing superior service for our guests.• Personally handled VIP guests providing room upgrades, transportation from the airport and pre-arrival room amenities encouraging repeat business.• Suggested venues to attend by staying current on events in the city fulfilling our resident’s cultural expectations.• Established relationships with local restaurants facilitating my ability to serve resort guests.

• 

  Spicewood Residential Inc.

  • Austin, Texas

  • Sales Representative

    • Jan 2005 - Aug 2008
    • Austin, Texas

    • Identified client’s new home needs by using a consultative sales approach.• Communicated the home purchase and design processes consistently exceeding buyer expectations.• Facilitated interaction between all the parties involved to meet deadlines and create a smooth, positive home purchase experience.• Demonstrated powerful contract negotiation skills achieving record gross profits for the company

• 

  Wilshie Homes

  • Marketing Director / Sales Representative

    • Jan 1995 - Aug 2005

    • Anticipated advertisement demands for new land developments allocating the proper funds for print, radio and internet needs balancing a $2M budget.• Orchestrated “Grand Openings” for multi-million dollar developments to increase market share of the new home sales industry.• Developed new marketing collateral that increased Wilshire’s presence in the marketplace.• Collaborated with ad agencies to design a new branding campaign which increased profitability and won 3 “Max Awards” from the Austin Home Builders Association.• Identified client’s new home needs by using a consultative sales approach.• Communicated the home purchase and design processes consistently exceeding buyer expectations.• Facilitated interaction between all the parties involved to meet deadlines and create a smooth, positive home purchase experience.• Demonstrated powerful contract negotiation skills achieving record gross profits for the company