Experience

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  Guardrisk

  • City of Johannesburg, Gauteng, South Africa

  • Head: Volume, Underwriting Managers and Affinities at Guardrisk Life

    • Aug 2021 - Present
    • City of Johannesburg, Gauteng, South Africa

    As the Head of VUMA Life, I am responsible for the largest business unit in Guardrisk Life. I'm responsible for all client-facing elements of the business unit, namely operational matters, financial performance including new business objectives and for managing the portfolio managers in the VUMA team. In addition to assisting with the development and implementation of Guardrisk Life's strategic initiatives, I am also particularly passionate about building trusted relationships with Guardrisk Life's stakeholders, including cell owners, reinsurers, intermediaries and binder holders.

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  Guardrisk Life

  • Johannesburg Area, South Africa

  • Portfolio Manager: Life Affinities

    • Sep 2014 - Aug 2021
    • Johannesburg Area, South Africa

    Guardrisk is the largest cell captive insurer and the leading provider of alternative risk transfer solutions in South Africa. products and services to existing and prospective clients and to provide after-sales servicing to existing clients.I'm responsible for marketing Guardrisk Life products to prospective new clients, focusing on third-party risks, e.g. group funeral, credit life, individual life and investment-related products with a view to incepting cell captive structures.In addition, I'm also responsible for growing Guardrisk Life’s existing cell captive stuctures through new distribution models and development of new products.

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  www.marciafrancois.com

  • Online

  • Speaker, coach, author and blogger

    • 2003 - Aug 2021
    • Online

    I coach, speak, write and blog on time management, goal-setting and organising.HighlightsSpeaking• Have done speaking gigs for groups of 10 – 400 people over the years. Highlights have been speaking for Discovery, Standard Bank and the University of Pretoria.• Graduate of She Speaks, a conference for Christian speakers in North Carolina.Writing• Author of two books: Live Organised and 31 days of easy organising solutions, both available on Amazon. • Am a Platinum Level Expert Author with 90 published articles at www.ezinearticles.com and other online publication sites. • Write a newsletter to about 3500 subscribers on a time management or organising topic. Was initially distributed monthly for 3 years, then weekly for 9 years, and in 2013, went monthly again.Blogging• Have been blogging for 6.5 years on organising, goal-setting and time management at www.organisingqueen.com • Expert time management blogger on Christian Work at Home Moms for 1 year • Expert organising blogger at Stacks and Stacks’ Clutter Control Freak blog, also for 1 year Coaching • Have coached hundreds of women and a few men over the last 10 years from South Africa, UK, USA, UAE, Australia, Germany, Sweden, Ireland and Ghana. • Initially I was a generalist coach – financial, relationship, career, etc. – but have been specialising in time management and organising coaching for the last 5 years.

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  Hollard Insurance

  • Johannesburg Area, South Africa

  • Various roles - Business Support Manager, Relationship & Operations Manager, Junior Principal, etc.

    • Apr 2005 - Apr 2014
    • Johannesburg Area, South Africa

    Various roles held are as follows: Continuous Improvement Specialist–Shared Services (1 April 2013 - 30 April 2014)Serve as a management consulting resource to improve operational effectiveness by implementing business improvement projects in Hollard divisions, line departments and partners, using Hollard’s Continuous Improvement philosophy and project methodology. Junior Principal–Group Business Development (September 2011 – March 2013)Evaluating and analysing insurance opportunities for the entire Hollard Group, both across the Life and Short-term licences, and then developing and implementing these group-wide initiatives if a good strategic fit exists.Relationship & Operations Manager–Group Business Development (October 2005 – September 2011) To build and maintain relationships with corporate clients in the product design phase and then attend to all aspects of implementing the product right up to the new business stageBusiness Support Manager – Hollard Broker Solutions (April – October 2005)Responsible to oversee a number of support functions to the sales team – mainly new business, intermediary set-up and commissions processes.

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  African Life Assurance

  • Johannesburg Area, South Africa

  • Customer Relations / Admin Compliance Manager (Investment Portfolio Division)

    • Mar 2000 - Apr 2005
    • Johannesburg Area, South Africa

    Various roles held as follows: Customer Relations Manager / Admin Compliance Officer (February – April 2005)Responsible for dealing with escalated customer complaints if not resolved by relevant department. Trend and root cause analysis and reporting on these to suggest operational improvement areas within the business.Admin Manager – Investment Portfolio Division (October 2001 – January 2005)Responsible for all administration of guaranteed products within the division, from new business to maturity of contractsMaturities Controller – Investment Portfolio Division (March 2000 – September 2001)Responsible to oversee the entire maturities process of guaranteed investment products, from first client notification to payments, extensions, and resales.

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  Sage Life

  • Department Head

    • 1994 - 2000

    Maturities Dept HeadRetirement Annuities & Endowment Policies