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Marcia Baker profile image

Marcia Baker

Demands/Pass Thru Specialist at Cwis,
Intro Book
Seasoned customer service and insurance professional with 25 years of experience.
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Location
Lakeland, Florida, United States, US
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Bio

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Marcia Baker is a seasoned professional with 25 years of experience in customer service, insurance, and property preservation. She holds a General Studies degree from Hillsborough Community College and a Certificate in Paralegal Studies from Southern Career Institute. Marcia has worked as a Demands/Pass thru Specialist at CWIS, LLC, and a Monthly Payment Plan Specialist at State Farm. She has also received certifications in Cyber Awareness Training, Lead Paint Renovation, and Construction Management Training.

Credentials

  • Cyber Awareness Training
    United States Department of Defense
    Apr, 2017
    - Jun, 2026
  • Lead Paint Renovation
    Enviromental Protection Agency
    Jul, 2014
    - Jun, 2026
  • Construction Management Training
    Turner Construction Company
    Jun, 2006
    - Jun, 2026

Experience

  • Cwis,
    • Demands/Pass Thru Specialist
  • CWIS, LLC
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Demands/Pass thru Specialist
      • Jul 2014 - Present

      Requesting Approval from HUD for General Repairs, Code Violations (HOA, COA and local Governments), Disaster and Vandalisms.

    • Customer Service Representative
      • 2013 - Present

      HUD Foreclosed Property Preservation-review of inspections, issuing of work orders. Communicating with vendors in regards to the work to be performed. Notification to upper Management, potential buyers, listing brokers , HUD GTR/GTM and other various agencies.

    • Code Violation researcher
      • May 2015 - Jun 2016

      Preliminary researched on conveyed properties to locate is any violations and/or liens are present. If any are found in the preliminary research, contacting the issuing agency to get information on curing the violations, approval to pass violation to Buyer of property, delaying the violation from hearing for fines and negotiating lien amounts

  • State Farm ®
    • Winter Haven
    • Monthly Payment Plan Specialist
      • Jul 1978 - Oct 1985
      • Winter Haven

      Consolidate insurers insurance payments (ex. Health, Life, Auto) into one monthly payment and monitor accounts. work with Agents insetting the account up and sending them information to assist in the servicing of their clients.

Education

  • 1978 - 1979
    Hillsborough Community College
  • 1978 - 1979
    Southern Career Institute

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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