Experience

• 

  Fidelity Investments

  • Merrimack, New Hampshire, United States

  • ACA Consultant/Business & System Analyst

    • Dec 2015 - Jun 2022
    • Merrimack, New Hampshire, United States

    ACA Consultant leading a team of 10 ACA Specialists responsible for filing ACA forms1095-C and 1094-C filing for 500 clients. This included a thorough understanding of Applicable Large Employer determination, Full-time Employee calculations, safe harbor code analysis, and IRS penalty notice resp...

• 

  HR Access Solutions

  • Merrimack, NH

  • Principal Systems Analyst

    • 2009 - 2012
    • Merrimack, NH

    • Implemented U.S. enhancements onto an existing European HR/Payroll platform enabling the system to meet the regulatory and market needs of the U.S.• Provided comprehensive end-to-end analysis of system designs ensuring the design met business requirements and expectations for product delivery. ...

• 

  Fidelity Investments

  • United States
  • Financial Services
  • 700 & Above Employee

  • Global Business Analyst Consultant

    • 2007 - 2009

    • Created detailed requirement and system documentation which provided the development team a clear understanding of the client need thereby increasing developer effectiveness. This documentation was also used to for client training, user procedure documents as well as defect resolution. This was done for such topics as Portal/User Interface, Reporting (Jaspersoft Ad Hoc reporting/HR Access Standard Reporting), Payroll, HR, Talent Management, Interfaces, and Roles & Security.• Analyzed an external Recruitment vendor as potential partner to the Outsourcing offering. This included travel to India for detailed reviews, conducting internal demos, and presenting to the Leadership team the final recommendation.• Integrated the internal U.S. version of the HR/Payroll functionality with the latest European software release for a complete Global outsourcing platform.

  • Business Analyst Consultant

    • 1999 - 2007

    • Led the analysis of existing business processes, recommended improvements, and defined business requirements to enhance operational efficiency and strategic effectiveness of both internal and client HR / Payroll offering. • Partnered with cross-organizational teams to define solutions, create and execute test cases, and transition client into the HR Access production environment. • Designed a Requirement tool database (Lotus Notes) which allowed client access and reporting.• Reviewed and prioritized all major defects with the client, balancing the critical need with the expected go-live date.• Managed several topics through all phases of the implementation lifecycle. This included consulting with clients to define requirements, partnering with technology team to define solutions, engaging in testing and client training, and transferring knowledge to internal support organizations.• Facilitated the weekly/daily client status meetings ensuring resolution to escalated issues and client satisfaction.• Tested and diagnosed a critical benefit interface for a large market client. This resulted in a decrease in error rate from 70% to 10% preventing the delay of the expected client production install.• Analyzed and delivered fixes to critical Time and Attendance issues for a newly installed Production client substantially reducing client dissatisfaction and employee call volumes to the Service Center.• Recognized for the following:o Individual Outstanding Service Reward for a mid-market client implementationo 3 "Spot Awards". These awards are peer nominated for going "above and beyond".o 2 "Excellent Work" coin awards. These awards are peer nominated for exceeding expected deliverables.o Special letter of “Thanks” from an outsourcing client for level of dedication to the project and for truly understanding and meeting their business needs.

• 

  Applera Biosystems (formerly PerSeptive Biosyst...

  • Framingham, MA

  • HR Representative

    • 1995 - 1999
    • Framingham, MA

    • Organized the administration of all benefit plans including Health, Dental, ESPP, Short & Long Term Disability, Tuition Reimbursement, and COBRA reducing the rate of mistakes• Conducted New Hire Orientations and Exit Interviews ensuring a smooth transition into and out of the Company• Maint...