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Marcella Hernandez
Consumer Protection Lead at Dandelion Payments
HR professional with 18+ years of experience in customer service and operations management.
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Location
Buena Park, California, United States, US
Languages
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Skills
- Customer Service
- Training
- Performance Management
- Coaching
- Call Centers
- Show all
Bio
Generated by
Topline AI
Marcella Hernandez is a seasoned HR professional with 18+ years of experience in customer service, training, and operations management. She has held leadership roles at Sykes Enterprises, Inc. and Ria Financial, and currently works as a Consumer Protection Lead at Dandelion Payments. Her expertise includes performance management, coaching, recruiting, and process improvement.
Experience
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Consumer Protection Lead
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Dandelion Payments
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California, United States
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Consumer Protection Lead
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Feb 2024 - Present
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California, United States
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Ria Financial
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Orange County, California Area
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Team Leader
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Mar 2017 - Present
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Orange County, California Area
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Sykes Enterprises, Inc.
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El Salvador
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Learning and Development Product Trainer
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Jan 2007 - Present
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El Salvador
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Sykes Assistance Services
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El Salvador
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Trainer
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Jan 2006 - Present
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El Salvador
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Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Human Resources”
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