Experience

• 

  PharmaSmart International

  • United States
  • Medical Equipment Manufacturing
  • 1 - 100 Employee

  • IT Supervisor

    • Mar 2014 - Present

    Performed network support for over 2000 external clients while supporting over 50 internal end users with level III support and managed an IT department that resulted in these Duties: -Create standard operating procedures that defined the use and security of company data, networks, and fixed assets. - Prepare quarterly KPI’s of division. - Verify weekly time cards for employees. - Manage a team of three IT professionals that provide IT support to internal and external customers. - Perform SQL queries with Microsoft SQL Server 2005/2008 and provide reports based on data. - Lead and plan all maintenance operations of approx. 50+ workstations, 3 physical servers, 18 virtual servers, 50+ IP phone systems, and network switches. - Perform audits on company 3g data plan to ensure data used matched current cost. - Analyze workflow processes to determine efficiency. - Server Maintenance and Performance monitoring for all Servers. . - Develop user guides and documentation with policies and procedures. - Track all issues and enter tickets into the ticket IT system. - Manage the IT role for the sales to delivery process. - Perform internal company audits of the quality management system in accordance with ISO standard 9001 as well as the company information security in accordance with ISO standard 27001

  • Desktop and Network Support

    • Jan 2013 - Mar 2014

    While at this position I worked within an IT department with my main duties including:-Maintained company hardware including desktops/laptops/printers/network switches/IP telephones.-Tracked company assets within database I developed.-Resolve escalated IT tickets.-Installed Software and tracked licenses.-Reviewed and verified backups-Created/Maintained user accounts within Active Directory.-Maintain MITEL 3300 phone system.-Verified network information on sales orders.

• 

  US Army

  • Ft Hood, Tx

  • Medical Specialist

    • Jul 2000 - Mar 2012
    • Ft Hood, Tx

    Additional Duties included:-Training NCO-Unit Movement NCO-Unit Armorer-Hazmat NCO-CLS Instructor-Retention NCO