Experience

• 

  Hona

  • Orem, Utah, United States

  • Global Operations Manager

    • May 2024 - Present
    • Orem, Utah, United States

• 

  INE

  • Salt Lake City, Utah, United States

  • Business Development Representative

    • Jan 2024 - May 2024
    • Salt Lake City, Utah, United States

    *Led pipeline generation for Enterprise Americas driving over a quarter million of pipeline in one quarter*Developed ideal customer profiles and targeted outreach messaging resulting in 40 deals sourced in 3 months

• 

  Qualtrics

  • United States
  • Software Development
  • 700 & Above Employee

  • Senior Consultant

    • Jan 2022 - Jan 2024

    *Coordinated stand-up and enablement of support teams for 2 new product lines (BX, QSC)*Built onboarding programs for managers, customer success associates, and renewals teams*Led cross functional data working group to decrease LX data source dispersion by 90% and standardize LX Measurements across multiple teams

  • Project Manager

    • Jul 2018 - Jan 2022

    *Created onboarding program for technical specialists training over 300 frontline employees and scaling program globally to EMEA, APJ, Mexico, and US*Launched company wide mentorship program resulting in 340 mentor profiles and over 700 successful mentor/mentee pairings*Established the global operations enablement team

  • Global Operations Associate Manager

    • Jan 2017 - Jul 2018

    *Partnered with Engineering to launch automated support emails reducing support ticket volume by 1.5-3% annually*Drove continuous improvement implementing customer closed-loop follow-up, co-leading department Kaizen, and standardizing support processes.*Resolved over 200 customer escalations*Created and led both live and on-demand integration webinars demoing technical solutions for customers*Created and implemented onboarding and enablement program for over 100 frontline support specialists

  • Product Specialist

    • Nov 2015 - Jan 2017

    *Led integrations team of 8 specialists providing Salesforce,Tableau, Marketo, and general API customer support to enterprise clients and sales*Created Tableau dashboards to monitor team performance and drive continuous improvement to increase productivity, customer satisfaction, and meet SLAs*Provided technical solutions resolving over 2000 customer support interactions

• 

  Utah Community Credit Union

  • Assistant Vault Manager

    • May 2015 - Oct 2015

    *Maintained the organization and security of bank vault*Ensured compliance with all financial regulations and policies related to cash handling and vault management*Provided customer support for cash transactions and purchase of financial services

• 

  Provo MIssionary Training Center

  • Provo MTC

  • ESL Teacher

    • Aug 2011 - Aug 2014
    • Provo MTC

    I help young men and women from around the world master gospel doctrines/principles, teaching skills, and the English language to prepare them to serve people in areas all around the world