Experience

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  Dermatology Partners of the North Shore

  • United States

  • Grossing Tech Competency (technical assistance)

    • Oct 2016 - Present
    • United States

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  LOFT BY ANN TAYLOR

  • United States

  • Lead Sales Associate

    • Nov 2004 - Dec 2018
    • United States

    Duties include store set up, daily sales closeout and financial reporting. Generating daily reports for senior managers regarding sales, cash flow and staffing needs. Provides input on staffing needs and performance.

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  J.P. Morgan Chase

  • United States

  • Applications Support Manager

    • Jun 2011 - Jan 2014
    • United States

    Duties manage daily Global Trade Systems applications (Application, Web Portal, and mobility) for Treasury and Securities Services, Communicate with business partners and senior management on production incidents, process improvement and application upgrades. Oversee effective implementation of HA/SR, Disaster Recovery planning and mobile efforts for all the supported applications. Additional responsibilities include project management; change management, coordinate resource assignment, business requirements gathering, QA testing, training, security risk management and incident management. release management, agile methodology, requirements gathering, budgeting, scheduling and Risk Management,• Re-Engineered daily process and monitoring scripts for Trade Channel, resulting in discovery of root cause for routine and intermittent outages that became common, resulting in data processing making and improving SLA deliverables.• Process Improvement, allowing support team to review deployment and release steps to eliminate overlooked issues, resulting in reduced project timeline, reduced post deployment issues and increased availability.• Business partner negotiations to improve communication and partnership between business, development and support teams to reduce miscommunications and improve response time to outages and enhancements.

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  University of Phoenix

  • Instructor

    • Aug 2003 - Dec 2012

    Duties involve campus and flexnet based facilitation in Undergraduate Computer Science, Mathematics and Statistic curriculum. Courses include Business Information System, E-Business Solutions, E-Business Strategy, Internet Concepts, Windows Networking, UNIX and Applications, Research and Evaluation Methods, Statistics, College Algebra and Advanced Mathematics. Committee work on standardization of Statistics and College Algebra courses on the Chicago campus.• Created standards for consistent presentation of College Algebra course in Chicago to improve student experiences.• Coordinated the development of “Just In Times” labs at the local campus to improve student retention and early intervention.

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  Everest College

  • Instructor

    • Jul 2007 - Jul 2011

    Duties involve online facilitation of foundations / core course in Undergraduate Information Systems curriculum. Courses include Introduction to Information Systems, Computer Applications, Database Application Development, SQL, and Network Fundamentals. Work on accreditation committee and course development.• Represented CIS department on accreditation committee to gain HCL approval for CIS degree program.• CIS lead on faculty Mentorship, resulting in improved faculty evaluation scores.

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  Citi

  • Lead Analyst

    • Jan 1998 - Jan 2009

    Duties involve project lead for third party application support, including project planning, scope identification, scheduling, project monitoring, capacity planning, system monitoring, installation, license tracking to reduce cost, vendor support contract evaluations. Technologies include Unix AIX, LINUX, SAN, DB2 UDB, Tivoli, NDM and VERITAS Net Backup. Application supported Retail Private Label, Ondemand, Merant Tracker, I-Net, Business Objects, Cognos, Web Intelligence, data analysis. Additional responsibilities include Window 2000/2003 server supports, Webmaster for department intranet applications written in VB and SQL server, SharePoint admin, development of ad hoc database reports for senior management regarding IT metrics, implementation of COB test environment. Developed and implemented basic UNIX end user training in-house to support cost reduction initiative. Application quality management and application support for commercial statement. Developed licensing tracking system to reduce license purchased. Provided business case for server upgrades and migration based on costs of maintenance of current system to purchase of new equipment and reuse of old servers for test/dev.• Initiated business plan for AA project to meet both client and internal business and security requirements by identifying additional funding avenues to complete project and build stronger client relationships.• Created internal UNIX end user training courses to reduce overall training budgets and increase platform utilizations.• Managed projects and built business case requirements for statement achieving system, resulting in bringing the system up to meet corporate compliance, increase user from 200 to 3000, creation of failover system/COB and development system. Improve reliability, security, position for increased utilization. Result in overall cost savings