Experience

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  Renaissance Hawthorn IGA Plus Liquor

  • Australia
  • Retail Groceries
  • 1 - 100 Employee

  • Supervisor

    • Sep 2023 - Present

    🔸Developed comprehensive user manuals and documentation including repeating customer issues, cheat sheets and operating guidelines, reducing customer complaints by 25%.🔸Reduced the stock wastages by 2% by developing an Excel report to track the stock movement trends.🔸Demonstrated proactive leadership by taking swift and appropriate action when faced with challenges, ensuring the smooth operation of the store.🔸Led a team of 10-12 members per shift, ensuring cohesive operations and optimizing productivity within the assigned unit.

  • Customer Service Representative

    • Jan 2022 - Present

    🔸Served an average of 300+ customers per day, surpassing the expected quota by 15%, demonstrating efficiency and organising skills.🔸Provided customer support with a professional, friendly, and patient attitude, leading to a consistent 5-star customer satisfaction rating across various communication channels.🔸Increased sales 5-10% by employing upselling/cross-selling, using product knowledge to suggest complementary items, enhancing satisfaction.🔸Managed 25+ customer calls on average per day and maintained a high-level of first call resolution rate.

• 

  Lexus International Australia Pty Ltd

  • Clayton, Victoria, Australia

  • Technical Associate

    • Jun 2023 - Dec 2023
    • Clayton, Victoria, Australia

    🔸 Analysed complex pricing data sets using Advanced Excel and SQL to uncover compelling insights on volume, margins and competitor pricing, resulting in informed pricing changes and contributed to a 7% revenue growth.🔸 Produced new reports and visual dashboards using Power BI to present weekly and monthly performance metrics. This helped to identify trends and patterns to improve servicedelivery.🔸 Participated in Agile ceremonies such as daily stand-ups, sprint planning, sprint demos and backlog grooming while providing technical input to improve delivery efficiency.🔸 Collaborated with digital teams to implement Google Collab for predictive analytics, enhancing the precision of data models and forecasting, ultimately improving decision-making regarding pricing strategies.

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  HPB Badminton Club

  • Mount Waverley, Victoria, Australia

  • Assistant Badminton Coach

    • Jun 2022 - Jan 2023
    • Mount Waverley, Victoria, Australia

    🔸Coached 20 novice players, nurturing fundamental skills, and improving techniques for beginners in badminton training sessions.🔸 Mentored a group of 50 beginners, fostering their passion for badminton and enhancing their foundational skills in the sport.