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Manuel Soria Galvarro profile image

Manuel Soria Galvarro

Quality Assurance Specialist at Marriott International
Intro Book
Customer experience expert with 8+ years of experience in customer service, team leadership, and sales.
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Location
Miami, Florida, United States, US
Languages
  • English -
  • Spanish -
  • Portuguese -
  • German -
  • Hebrew -
Skills
  • Customer Service
  • Customer Experience
  • Customer Support
  • Customer Satisfaction
  • Customer Retention
  • Show all
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Bio

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Manuel Soria-galvarro is a seasoned customer experience professional with 8+ years of experience in customer service, team leadership, and sales. He has worked in various industries, including retail, tourism, and hospitality. Manuel holds a Master of Arts in Biblical Studies and a Bachelor of Business Administration. He is proficient in multiple languages and has completed an Advancing Leadership Skills Diploma.

Credentials

  • Advancing Leadership Skills Diploma
    Haggai Institute
    Jan, 1994
    - Jun, 2026

Experience

  • Marriott International
    • Quality Assurance Specialist
      • Jun 2022 - Present

    • Quality Assurance Specialist
      • Jun 2022 - Present

  • Marriott Global Reservations Sales & Custom...
    • Miami/Fort Lauderdale Area
    • Sales & Customer Care Agent
      • Mar 2016 - Present
      • Miami/Fort Lauderdale Area

      • Processing World Wide reservations.• Promoting cross sales and Up Sales.• Modifying existing reservations.• Canceling existing reservations.• Assisting Marriott Rewards basic inquiries.• Transferring special handling calls.• Processing World Wide Spanish calls.

  • Kairos Ministries
    • Miami
    • Senior Minister
      • Dec 2014 - Nov 2016
      • Miami
  • The Holy Land Experience
    • Orlando, Florida Area
    • Retail Lead
      • Jan 2005 - Dec 2014
      • Orlando, Florida Area
  • First Baptist Church of Markham Woods
    • Lake Mary
    • Sunday School Teacher
      • Mar 2000 - Oct 2004
      • Lake Mary
  • ROCK Church
    • La Paz, Bolivia
    • Pastoral Staff
      • Aug 1993 - Jan 1999
      • La Paz, Bolivia
  • Rock Church TVFCC
    • La Paz, Bolivia
    • Pastoral Staff
      • Oct 1985 - Sep 1990
      • La Paz, Bolivia

Education

  • 1991 - 1993
    Regent University
  • Universidad Mayor de San Andres

Suggested Services

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Industry Focus. “Retail”

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