Experience

• 

  Tp-link

  • China
  • IT Services and IT Consulting
  • 700 & Above Employee

  • ISP Manager

    • Mar 2022 - Present
    • México

• 

  Infinera

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Sales Account Director

    • Oct 2018 - Jul 2021
    • Mexico

    -Managed and grew account portfolio, creating and implementing business development strategies to acquire new accounts. -Build and enhance relationships with partners, developing business goals for current customers. -Maintain accurate bookings and revenue forecast, meeting/exceeding goals years over year -Traveled extensively to collaborate with clients, partners, and stakeholders to develop end-to-end solutions. -Served as a liaison with the Engineering team to secure resources and develop processes to fulfill customer needs. -Improve relationships for current customers to generate new business, introducing new technologies and solutions. -Work cross-functionally across departments to align short- and long-term goals and initiatives (customer satisfaction). -Flawless RFP process execution with key customers.

• 

  Coriant, Inc.

  • Germany
  • Telecommunications
  • 500 - 600 Employee

  • Head of Customer Team

    • Jan 2017 - Sep 2018

  • Professional Services Manager for Mexico and VECCA

    • Jun 2014 - Dec 2016

    -Generate and approve final Regional Quotes for Deployment/Professional Services. -Develop RFP expertise to achieve new business opportunities. -Expand market share winning main projects with new customers. -Lead, coach, motivate and develop 18 team members in soft skills. -Improve customer perception and satisfaction levels, due to continuous planning improvements and time response reduction. -Enhance complex projects with key Customers. -Increase partnership; by strengthening team building to create synergies that allow us show unified structures to our customers. -Build alliances and Strategic Roadmap framework for 3rd party Installation Services. -Foster flawless execution on Customer support Engineers and Network Consultants (Mexico and Central America). -Improve resource allocation and Project Scheduling tracking for +60 Data/Optical projects in the Region. -Acquire Costs reductions due to new processes implementation in order to optimize project metrics. -Ensure successful end to end projects by supporting sales team with equipment homologation process until final delivery.

• 

  Tellabs

  • United States
  • Information Technology & Services
  • 700 & Above Employee

  • Network Consultant

    • Jul 2011 - Jun 2014
    • Ciudad de México y alrededores, México

    -Main customer interface for Carrier Ethernet services deployment in Telmex. -Responsible for documenting, scheduling and allocation of resources for Nodes B/RNC Migrations and Access redistribution in Telcel. -In charge for high level and low level design documentation in Telefonica. -Provide technical operational assistance for Conecel, RedIt and Telcel.

• 

  Telmex

  • Access Network Engineer

    • Sep 2010 - Jul 2011

    -Access Network Logical and Physical Architecture design. -Generation of Norms. -Government Projects (Ciudad Segura). -Access Network Major Supplier Evaluation and Selection.

  • Wireless Engineer

    • Oct 2006 - Aug 2010

    WIMAX: -Project Manager: Estado de México, Villahermosa and the World-wide Forum of the Cultures in Monterrey. -End to End Logical and physical Architecture design. -Major Supplier Evaluation and Selection. -Generation of Norms. -Experience in Provisioning processes. -VoIP (Línea personal Infinitum deployment in Las Américas project). -Divisions Planning direction to develop Projects (Similar to Project Management Office). CDMA: -IP Data Network Design (Internet Sessions). -Network Implementation. -Generation of Norms. WLL: -Espectral Optimization in 3.5GHz Band.

  • Planning Engineer

    • Apr 2005 - Sep 2006

    IP Services: -IPTV (Telmex TV architecture and profiles). -Government projects (Ciudad Segura). -Ip DSLAM's RFI and RFP Elaboration. -Generating evaluation requests and templates.