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Manuel Klar Mba profile image

Manuel Klar Mba

Customer Success Lead FlexJobs/Senior Account Manager MightyRecruiter at BOLD
Intro Book
Seasoned professional with MBA and extensive experience in customer success, sales, and operations.
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United States, US
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Bio

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Manuel Klar Mba is a seasoned professional with 20+ years of experience in various industries, including customer success, sales, and operations. He holds an MBA from Southern New Hampshire University and a Bachelor of Applied Science from the same institution. Manuel has worked as a Customer Success Lead at FlexJobs/Senior Account Manager at MightyRecruiter, Lead Machine Operator at Bemis Company, Inc., and Sales Associate/Appliance Manager at Sears.

Credentials

  • Robotic Process Automation Strategy for Business Leaders
    Association of International Certified Professional Accountants
    Apr, 2022
    - Apr, 2026
  • Applying Data Analytics to Business Performance
    AICPA
  • Applying Data Analytics to Financial Planning and Analysis
    AICPA
  • Applying Data Analytics to Revenue Analysis
    AICPA
  • Building Personal Resilience
    AICPA
  • Change Management - Managing the Change Process
    AICPA
  • Change Management – Understanding the Context of Change
    AICPA
  • Critical Thinking
    AICPA
  • Customers, Suppliers and Supply Chain Management
    AICPA
  • Emotional Intelligence
    AICPA
  • Inbound Marketing
    AICPA
  • Information for Advantage and Knowledge Management
    AICPA
  • Information Technology and Ebusiness
    AICPA
  • Introduction to Data Analytics
    AICPA
  • Leading vs Managing
    AICPA
  • Managing Change
    AICPA
  • Power BI - Analyze Your Data With Excel Pivot Tables
    AICPA
  • Power BI - Create Excel Dashboards for Maximum Impact
    AICPA
  • Power BI - Go Beyond PivotTables with Power Pivot
    AICPA
  • Power BI - Share Your Data Analysis Using PowerBI.Com
    AICPA
  • Power BI - Use Advanced Calculations With DAX Formulas
    AICPA
  • Power BI - Use PBI Desktop To Create Reports And Dashboards
    AICPA
  • Power BI - Use Power Query to Transform Your Data
    AICPA
  • Strategic Analysis – Current Position of the Organization Analysis
    AICPA
  • Strategic Analysis – External Environmental Analysis
    AICPA
  • Strategic Analysis – Internal Environmental Analysis
    AICPA
  • Strategic Analysis – Mission, Vision, and Stakeholders
    AICPA
  • Strategic Analysis – Options and Choices
    AICPA
  • Strategic Analysis – Options and Choices
    AICPA
  • Time Management
    AICPA

Experience

  • BOLD
    • Guaynabo, Puerto Rico
    • Customer Success Lead FlexJobs/Senior Account Manager MightyRecruiter
      • 2016 - Present
      • Guaynabo, Puerto Rico

      • Recognized security risks to properly handle situations.• Focus on retention while providing professional and outstanding account management support to my assigned customer base.• Ensure customer satisfaction, identify opportunities to up-sell, organize and lead periodical account reviews.• Manage customer accounts and processing orders to coordinating product delivery.• Provided trouble shooting to problem resolution to ensure good experience for customer.• Gather requirements through user interviews and observations, created and prioritized user stories, maintained product backlog, and conducted competitive analysis.• Establish product backlog and ensure feature-level user stories are prioritized and accurately reflect customer and business priorities.• Conducted training to introduce new products and procedures to sales teams.• Evaluated customer service problems and implemented collective actions to prevent further occurrence, minimize billing adjustments, and retain customers.• Translated unmet user expectations into actionable feature improvement or bug reports using JIRA and other ticket-based systems.• Responsible for tracking refund rates for LC and Job posting for MPR.

  • Bemis Company, Inc.
    • Vancouver, Washington, United States
    • Lead Machine Operator
      • 2010 - 2015
      • Vancouver, Washington, United States

      • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.• Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.• Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.• Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.• Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.• Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.• Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.

  • Sears
    • Augusta, Georgia, United States
    • Sales Associate / Appliance Manager
      • 2000 - 2010
      • Augusta, Georgia, United States

Education

  • 2022 - 2023
    Southern New Hampshire University
    Master of Business Administration - MBA, Business Administration and Management, General
  • 2016 - 2021
    Southern New Hampshire University
    Bachelor of Applied Science - BASc, Marketing

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Sales and Marketing”

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