Experience

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  NIMR Automotive

  • Abu Dhabi, United Arab Emirates

  • NIMR-Senior Customer Training Officer

    • Jan 2014 - May 2018
    • Abu Dhabi, United Arab Emirates

    2014-2018 ILS Acting Manager.• Prepare & Implement all customer training Quotation –Training Plan-training budget & training and special tools cost.• Manage & lead all customer contractual & additional training.• Prepare ILS-Training Center and equipped facility with all training needs. • Prepare all training plans as per contract & additional training.• Prepare Training budget calculations per customer proposal & Quotations. • Prepare all customer training formal letters.• Prepare and sign implemented training approval certificates.• Share commercial department all training approval certificates per contract.• Responsible for customer software (CAT-ZF-Cummins-Allison) license training & yearly renewal as per Quotations.• Lead documentation reviewing in ILS, to release manuals & follow up to be uploaded in wind-chill.• Responsible for raising At Ease of maintenance report.• Led all at ease of maintenance demonstration per customer requirements per contract. • Prepare all Training & Special tools parameters requested per customer proposals.• Prepare service bulletins in Arabic for customer report maintenance issues.• Fully accountable for effective management and control of Logistics to ensure the delivery of Projects and future Operations within budget, to agreed specification.• Responsible for the development of the ILS Plan for the full Programmer in line with budget.• Evaluate customer feedback as per training program.• Follow trainees after training and get feedback.• Ensure ILS function is fully updated with appropriate market methodology • Clear communication with stakeholders for project Training planning and customer communication training needs.• Contribution of ILS input to all proposals, project and operations work

• 

  JORDAN GMC 22 YEARS

  • Work Shop Leader & Training Manager

    • Jun 1990 - Aug 2012

    • Quality control of vehicle repairs undertaken by the Production Division.• Controlling and managing all process concerning production in a work shop.• Advise workshop director about all aspects to improve the performance of workshop and quality of products.• Other management functions. Manage, Plan and Direct the technical operations in all the technical sections such as (Diesel Engines overhaul section, Wheeled vehicle section, Track type Tractors section, Generators, Pumps & compressors section).• Make personal analysis for all technicians under my command.• Make sure that all process related to the Quality Control Plan and Preventive Maintenance Plan in the production branch is enforced related to the standards.• Managing all the employees in the production branch to get the ultimate benefits.• Making skills analysis for the engineers and technicians under my command.2009-2011 Field Technical Workshop –Jordan Armed Forces. Leader maintenance workshop (King Talal workshop/field workshop) Responsible for: • Planning programs for personnel training and supervising program execution.• Selecting candidates for participating in the workshop. • Supervising maintenance of army vehicles and all types of equipment, to be at a high level of readiness. Duties and Responsibilities:• Manage, Plan and direct the technical operations in all the technical sections.• Establish and direct the implementation of repair and Preventive maintenance plans. • Make personal analysis for all technicians under my command.• Make sure that all process related to the quality control plan and preventive maintenance plan in the production branches are enforced related to the standards.• Manage all the employees in the production branches to get the ultimate benefits.• Make skills analysis for the engineers and technicians under my command.• Manage and direct spare parts stores and inventory system according to the international standard.