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Mansi Srivastava profile image

Mansi Srivastava

Customer Service Management at Zepto
Intro Book
Seasoned operations and customer support professional with 11+ years of experience.
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Location
Mumbai, Maharashtra, India, IN
Skills
  • Customer Support
  • Feedback Management
  • Team Management
  • Email Clients
  • Problem Solving
  • Show all
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Bio

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Mansi Srivastava is a seasoned professional with 11+ years of experience in customer support, team management, and operations management. She has worked across BFSI, E-Commerce & Consumer Tech companies, setting up and scaling support functions across enterprises. Mansi holds a Master's degree in Communication, Journalism, and Related Programs from Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya.

Experience

  • Zepto
    • Mumbai, Maharashtra, India
    • Customer Service Management
      • Oct 2023 - Jan 2024
      • Mumbai, Maharashtra, India
  • ICICI Lombard
    • India
    • Insurance
    • 700 & Above Employee
    • Senior Operations Manager
      • Jun 2020 - Dec 2022

    • Operations Manager
      • May 2017 - May 2020

      Diversified professional with 11+ years of experience working across BFSI, E-Commerce & Consumer Tech companies in the areas of Customer Support, Operations & Customer Experience. Proven track record of setting up & scaling support functions across enterprises.

  • Paytm
    • Noida Area, India
    • Senior Associate
      • Dec 2014 - Dec 2015
      • Noida Area, India

      • Managing a team of 6 associates, which coordinates with customers as per the remarks given by different couriers and verify them• Also, handled a team of associates, which used to work on return request made by the customer• Team was responsible for resolving customer queries on different issue...

  • Indiamart Intermesh Limited
    • Noida Area, India
    • Executive Content Writer
      • May 2013 - Nov 2014
      • Noida Area, India

      Writing B2B content for websiteWriting the content for the mails to be send to clients for different purposeWriting the content for different forms to be published on websiteChecking feedback mails and coordinating with international clientsPreparing reportsChecking webmaster for website quality ...

  • Dimensions India Networks
    • Noida Area, India
    • Senior Content Writer
      • Jul 2011 - Apr 2013
      • Noida Area, India

      Writing and Editing B2b Content

Education

  • 2009 - 2011
    Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya
  • 2006 - 2009
    Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya

Suggested Services

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Industry Focus. “Technology, Information and Internet”

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