Experience

• 

  Greenlam Industries ltd

  • India
  • Wholesale Building Materials
  • 700 & Above Employee

  • Deputy General Manager Digital Transformation

    • Apr 2024 - Present

  • AGM Digital Transformation

    • Apr 2021 - Mar 2024

    I oversee a broad portfolio, including managing our CRM system, DMS (Distributor Management System), Chatbot, Branding Application, Lead Management systems & Loyalty Initiatives for the organization. I am dedicated to ensuring seamless integration among these components to deliver value to our customers and business within our digital ecosystem.Some of the key tasks performed:• Developed and implemented strategic scoping and prioritization of business processes, ensuring that vendor partners are well-informed about their importance and dependencies.• Managed resource planning and allocation, conducting recruitment interviews, onboarding, training, and effective delegation of work among team members.• Coordinated between multiple stakeholders and vendors as a project manager, ensuring smooth operations and project execution.• Identified potential risks, developed mitigation plans, and implemented them as a program manager, ensuring the quality and timely completion of projects.• Acted as a product owner, breaking down complex requirements from upper management into actionable tasks for implementation.• Reviewed and signed off on various process implementations, ensuring they accurately capture the AS-IS/TO-BE processes.• Oversaw functional testing of developed solutions, user training, communication, audit tracking, and managing project financials.• Maintained comprehensive records for future audits and coordinated vendor payments while identifying opportunities for project spend optimization.• Project Financials where I am taking care of the budgets for various projects.• Conducting Management Reviews ensuring that the delivered projects are well adapted.• Understanding the technical requirements in terms of API integration, Security, data modelling, etc. and getting to implemented through the technical team.

  • Senior Manager Digital Transformation

    • Aug 2018 - Mar 2021

    • Scoping/ Prioritization: Providing inputs to the vendor partner on importance and dependencies of business processes• Resource Planning/ Allocation: Estimation of skill set required for resources, conducting recruitment interviews, onboarding, training and delegation of work among resources effectively• Project Management & Operations: Coordinating between multiple stakeholders of organization and various vendors• Program Manager: Identify and anticipate risks, develop mitigation plans and implement them to ensure quality and on time completion of the project• Product Owner: Break down the ask from the upper management to actionable requirements to be discussed and shared for implementation• Review and Sign Off: Review various documentations around processes to be implemented and sign off by validating that it captures the AS-IS/ TO-BE processes accurately• Functional Testing: Testing the developed solution in terms of user experience, solution working as expected, performance and providing required inputs/ sign off• User Training/ Communication: Organized and conduct end user training for transition to new process or usage of new application and responsible for user communication on any new updates/ usage directions• Audit Tracking: Maintain records of all necessary documentation for any future audits on process compliance and execution sign offs• Project Financials: Co-ordinate clearance of payment for vendors and identify opportunities to optimize the spend on the project

  • Senior Logistics Manager

    • Oct 2017 - Aug 2018

  • Logistics Manager

    • Dec 2014 - Sep 2017

• 

  AB Gustaf Kähr

  • Market Controller - Asia

    • Feb 2008 - Nov 2014

    Kahrs Impex is a subsidiary of AB Gustaf Kahr which is a Swedish company. We have always worked with wood, and this is something that has developed into a 150-year love story. Today we are the world's oldest wood floor manufacturer that is still in business.; Job Profile:Kahrs Impex is a new set up in Asia and I am responsible for entire functioning of the Orders, Customer Service analytics and MIS reporting for the company.Job ResponsibilitiesResponsible to provide the business units with the Analytics as per their requirements for their functions to the Swedish management.Analytics for all Sales and Purchases for Asia and Middle East, giving them trend of various markets.Responsible for Customer Service for entire Asia and Middle East Region.Managing the Warehousing & Logistics and Purchases for the companyInvolved in the orders and dispatches across Asia and Middle East Region.Involved in Inventory planning and distribution.

• 

  ebookers

  • Assistant Manager

    • Jan 2003 - Jan 2008

    Operational Analysis Financial Reconciliations MIS Projects People management Analysis on HR Reports Development of the team to take on the various challenges in streamlining process and system changes. Analyzing and fulfilling the team's training needs. Formation of the Objective/KRA for the team Formation of SLA with the Operations team across the company Process Narrative for all the Ebookers processes (Car Payable, Land Payable, Billing Settlement Plan Reconciliation, Refunds, Ticketing) SOX Projects

• 

  Hewlett-Packard

  • Systems & Project Coordinator, HP Services Customer Support

    • Dec 2000 - Dec 2002

    Managed 27 Multivendor Project Customer Service Helpdesk all over the country to ensure end-to-end Call Coordination. Developed and implemented helpdesk related processesMIS reports for customers, management & performance metrics.Generating monthly bills and MIS for the vendors in accordance with the monthly activity countrywide and providing region-wise billing details to the partners for their billing and reimbursement.Managed call management project for HP Net servers product support & HP's key corporate customers. Handled Personalized System Agent (PSA) project as all India PSA lead, dealing with all the regions PSA's for call closure within the TAT and generating MIS for the same.