Experience

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  Acquire BPO

  • Eastwood City, Quezon City

  • Salesforce System Administrator

    • Jan 2023 - Present
    • Eastwood City, Quezon City

    Data Management. Recommend standard configuration solutions. Training co-workers on Reports and Dashboards.

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  (various)

  • Philippines

  • Other Skills

    • Apr 1994 - Present
    • Philippines

    Renders services to all computer related needs such as sales, assembly, programming and repair. Services to all graphic design needs such as logos, stationeries, tarpaulin and panaflex signages, etc. Inclusive of Marketing and Sales strategies. For lists of clients, available upon request.

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  Taleco Jobtarget Philippines

  • Metro Cebu

  • Salesforce System Administrator / Consultant

    • Jul 2022 - Oct 2022
    • Metro Cebu

    Configure/Modify existing automations for effective process. Training co-workers on how to build effective Visual Flows. Document recommendations on upcoming Salesforce upcoming feature updates.

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  Stefanini APAC

  • Philippines

  • Senior System Analyst (Salesforce System Administrator)

    • Oct 2020 - Jan 2022
    • Philippines

    HNI Corporation | Wood office furniture manufacturing companyServes as a Senior System Analyst for the company’s BA Team supervised by a Team Manager. Main job description is to configure Salesforce thru standard functionalities. This includes;· Documented analysis and solution(s) using Jira. · Deployment of configuration settings from a base developer org to the client’s higher orgs from INT, QA to UAT using Gearset and/or SFDX via Visual Studio Code compared and merged from repositories in Bitbucket. · Data migration via Data Loader.· Collaboration for a solution with the client's Developer Team

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  Virtual Champs Global

  • General Santos, Soccsksargen, Philippines

  • Salesforce System Administrator

    • Mar 2020 - Apr 2020
    • General Santos, Soccsksargen, Philippines

    Serves as a lone Salesforce System Administrator for the company's existing clients.** Virtual Champs Global serves one employee to one client.Salesforce System Administrator (certification 201, 211 and App Builder) / ConsultantPlacester | Personalized Real Estate WebsitesLone Salesforce System Administrator providing SFDC Solutions to 3rd applications errors (Zuora) and supports theMarketing Team in rebuilding their reports and dashboards, creation/ disabling of user accounts, granting appropriate accessto SFDC users according to their roles and documentation of changes made in the SFDC org using JIRA. Provides criticalinformation in understanding the natural functionality and behavior of the Salesforce Org for them to align their developer’scoding in Zuora, Skyvia, Zapier, Cognito and MS PowerBI.

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  Cloudstaff

  • NCR - National Capital Region, Philippines

  • Senior for Executive Services

    • Mar 2019 - Feb 2020
    • NCR - National Capital Region, Philippines

    Serves as a Salesforce System Administrator for the company's existing clients.**Cloudstaff serves one employee to one client.

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  Cubro

  • NCR - National Capital Region, Philippines

  • Salesforce System Administrator

    • Mar 2019 - Dec 2019
    • NCR - National Capital Region, Philippines

    Thru an offshore BPO company named Cloudstaff Modern Workforce/OptiBPO.Lone Salesforce System Administrator providing SFDC Sales, Service and Marketing Cloud Solutions migrating from Classic mode to Lightning Experience platform. Includes documentation of proposed solutions, analysis of links and buttons that needs to be LEx compatible, reduction of unnecessary fields in pagelayouts for fast, effective and comfortable usage thereby increasing end-user experience, proper data access for each team, coordination with integrated apps companies and creation of custom end-user manuals for training purposes.

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  IGT Solutions

  • NCR - National Capital Region, Philippines

  • Salesforce System Administrator

    • Aug 2018 - Jan 2019
    • NCR - National Capital Region, Philippines

    Lone Salesforce System Administrator providing SFDC Service and Marketing Cloud Solutions to various company clientsmainly engaging support for airline companies such as KLM, Air France, Malaysia Airlines. This includes understanding howSFDC works when issues arises. Creating Reports and Dashboards for the multiple team managers in need to track and reportthe performance of their workforce. Extracts data from Salesforce Orgs of KLM, Air France and Malaysia Airlines for the BIteam’s perusal to the performance of the various Salesforce Orgs end-users using Data Loader (ETL tool).Set up Service and Marketing (Social Media) Clouds using Omni-Channel and Social Customer Service for Xiamen Airlines’Social Media Services. Learned Social Studio app to incorporate it with SFDC however it was halted due to budget contraints.

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  Transworld Systems Customer Services Philippines - LLC

  • NCR - National Capital Region, Philippines

  • Salesforce System Administrator

    • Apr 2018 - Jul 2018
    • NCR - National Capital Region, Philippines

    Lone Salesforce System Administrator providing automation solutions and converting manual reports to Salesforce.com Analytical and Non-Analytical reports. Full configuration implementation, mass import and export using Data Loader and Workbench. Critical End-User Permissions in accordance to company’s Data Security policies. Automation Solutions. Email Alerts from an automated creation of a record from a Task record via combination of Process Builder and Visual Flow. Task alerts via Process Builder from a complete Task record. Auto-populated Case record creation via Custom button from an Opportunity record. Etc…Reports. Conversion of manual creation of reports (Excel Sheets) to Analytical and Historical Reports and Dashboards eliminating redundancy and Data Security Risks. Etc…User Administration. Creation and Reset of passwords including restriction of access to the End –Users. Etc…

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  Cognizant Technology Solutions

  • Philippines

  • SFDC Advanced System Administrator (certification 201, 211, 401 and App Builder)

    • Nov 2013 - Apr 2018
    • Philippines

    As part of the CRM Configuration Support Team, resolves cases (tickets) that are submitted by Global Salesforce Users particularly by System Administrators. Provides Salesforce Org setup, configuration and optimization concerns such as User Maintenance, Field creation, Formulas, Workflow Rules, Validation Rules, Approval Process, Visual Flows, Sharing and Permission Sets, Custom Objects, Analytics (Reports and Dashboards), Data Management, Process Builder, and 3rd App Installation. Administers new hires in resolving their cases (tickets) covering all the above setup, configuration and optimization concerns.With up-to-date certifications on all releases from 2013 (see CV attached).

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  SPi Global-PLDT

  • Subject Matter Expert/Supervisor

    • Sep 2012 - Sep 2013

    Customer Service (Technical Consultant)Norton Live Services (Symantec) Attends and resolves to Norton software issues such as virus infections, installation, OS repair, tutorials, etc. on any brand of computer specifically with or being installed with Norton anti-virus software, servicing all parts of the world. Also provides critical decisions to resolve issues as well as proper product to pitch in selling Norton products.Customer Retention TeamNorton Live Services (Symantec) Having the same function as a Technical Consultant but has authorization in handling Sup-calls, payment refunds and adjustments and subscription extensions. Subject Matter Expert/SupervisorNorton Live Services (Symantec) Overseas proper application of resolution to all available agents for a fast and efficient customer service. Assigns endorsed cases for resolution. Tracks and attends all unresolved cases as well as new strain of virus infections. Provides virus infection reports to Norton Live Services weekly calibration with the client.

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  Sutherland Global Services

  • Technical Consultant

    • Oct 2009 - Oct 2011

    Technical ConsultantVirgin Digital Help Attends and resolves to software issues such as virus infections, installation, OS repair, tutorials, etc. on both computer and smartphones for UK residents. Sets up networking and printer installation as well.Lenovo PFS (as a shared resource) Basically has equally the same technical services as Virgin Digital Help but caters US and Canadian residents but as a sales technical consultant. As a sales consultant in a literally new account, I was a part of the account’s team in establishing call handling and technical service resolution.

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  Dell

  • Philippines

  • L1 Technical Support Senior Assistant/Resolution Specialist

    • Aug 2006 - Sep 2009
    • Philippines

    L1 Technical Support Senior Assistant/Resolution Specialist Using Dell’s global tools, provides technical services for North American Dell customers. Then, was upgraded to support customers with premium contracts in Canada and North America. Providing Software and Hardware resolutions for both high-end portables and desktops (XPS systems).

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  Imagine Nation (John Mateos Ong)

  • Video Editor / 3D Animator / Graphic Artists

    • Mar 2005 - Nov 2005

    Video Editor / 3D Animator / Graphic Artists Performs video editing tasks such as capturing (from DV tape to computer), Editing ( Pc and Mac format), Video Post ( computer to DV tape ), lastly, burning to VCD, DVD. Models and animate 3D animations requirements. * Responsible of Administering simple computer network connections for the office.

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  West Contact Services

  • Technical Support Agent

    • Mar 2004 - Nov 2004

    Technical Support Agent Using various in-house software developed and provided by earthlink and west, I handle in-bound calls from U.S.A. to troubleshoot internet connection which are clients of earthlink, an Internet Service Provider.

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  Victor Group of Companies

  • Head Graphic Artist

    • May 2002 - Feb 2004

    Head Graphic Artist Develops and designs logos, streamers and marketing materials for various businesses such as Chinese and Italian restaurants and computer schools, shops and cafes owned and operated by the company throughout Luzon.

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  Travel and Parcel Corner

  • Head Graphic Artist

    • Mar 2000 - Apr 2002

    Head Graphic Artist Develops and designs various marketing materials for the marketing needs of the company.

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  Our Lady of Pilar Montessori Center

  • Head Programmer / System Analyst

    • May 1993 - Mar 1994

    Head Programmer / System Analyst Using Clipper 5.2, Foxpro v.2 and FoxBASE+, responsible for the development and maintainance of the Computerization of the School’s System. It consists of the Enrolment, Report Card, and the Accounting with payroll Systems. Principal duties includes interviews with the users, surveys, analysis, designing, presentation, coding, testing, debugging, revisions, implementations and training of personnel involved in the whole system.

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  IBM Philippines

  • Programmer/Data Clerk

    • Sep 1992 - Mar 1993

    Programmer/Data Clerk As a programmer, using dBase III plus, developed a program for the “Product Performance Reports”. Principal duty includes the analysis on how text files can be converted to a database. As a data clerk, gathers Activity Reports executed by the Customer Engineers. Principal duties includes, proofreading, updating databank, and developing new ideas and/or systems for faster and efficient data handling and maintenance.

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  Standard Insurance Co. Inc.

  • Encoder/Programmer

    • May 1989 - Sep 1992

    Encoder/Programmer As an Encoder, handles Policies from a number of areas to be keyed-in to a database on a network. Principal duties includes proofreading, updating database, and developing new ideas and/or systems for faster and efficient data handling and maintenance. As a Programmer, played a major part in the development and maintenance of the Claims Data Base System, as well as the Legal Data Base System with a group of programmers. Principal duties includes designing, coding, and testing of the Systems.

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  Data Solutions, Inc. (DSI)

  • Proof Reader

    • Mar 1989 - Apr 1989

    Proof Reader Proof reads printed materials encoded by a pool of document encoders.