Experience

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  United States Postal Service

  • Manager Business Alliance (Regional)
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  United States Postal Service

  • Sales Performance Analysis II

    • Aug 2021 - Present

  • Customer Account Analyst

    • Nov 2019 - Aug 2021

  • Field Account Representative

    • Sep 2017 - Nov 2019

    - Fosters effective relationships with assigned business customers by learning about their mailing and shipping need.- Establishes and maintains understanding of customer strategies, business needs and environment in relation to shipping and mailing needs to retain and generate revenue.- Coordinates with other internal departments and stakeholders to provide support to assigned customers to retain revenue.

  • Field Sales Representative

    • Apr 2016 - Aug 2017

    -Negotiations and executes agreements at the customer’s place of business after using a process to validate customer requirements that generates a sale of postal service products and/or services from the customer that lead to revenue for the Postal Service.- Participates in the execution of pricing agreement development plans and provides guidance, support, and assistance for the purpose of developing customer solutions customized to specific business needs.- Develops effective working relationships with potential business customers and talks with prospective decision makers who are authorized to order or commit the company’s assets to the use of postal shipping and mailing services products.

  • Customer Service Supervisor

    • Aug 2015 - Apr 2016

    - Supervised the distribution and dispatch of mail and other mail handling activities, including handling change of address mail; ensures that proper procedures are followed related to receipt, recording, and delivery of accountable mail.- Established work schedules and allocates work hours to meet service requirements; rescheduled assignments based on changes in mail volume and human resource availability.- Analyzed delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; makes recommendations to improve operations.

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  Bradfield Insurance

  • Waterloo, Iowa Area

  • Life Insurance Agent/Consultant, FIC

    • Oct 2008 - Jul 2015
    • Waterloo, Iowa Area

    • Contact policyholders to analyze insurance programs and to suggest additions or changes• Personally manage 150 - 180 accounts• Sell various types of whole life, and term insurance policies to businesses and individuals• Give public presentations to small and large groups within the community• M...

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  Wells Fargo Financial

  • Waterloo, Iowa Area

  • Credit Manager

    • May 2007 - Sep 2008
    • Waterloo, Iowa Area

    • Discuss potential financial needs of customers and formulate a plan to fit those needs• Cash flow twenty customers’ personal finances per week, W2 Forms, and pay stubs• Familiarity with all divisions of Wells Fargo to better facilitate needs of the customer• Meet set sales requirements consisti...

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  Big Brothers Big Sisters

  • Waterloo, Iowa Area

  • Recruiter

    • Jan 2007 - May 2007
    • Waterloo, Iowa Area

    • Supervised thirty-three residents and maintained the policies set forth by college administration • Created a sense of community within the floor through active and passive programming • Acted as a facilitator and source of information for students’ needs and problems • Developed and implemente...

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  Wartburg College

  • United States
  • Higher Education
  • 700 & Above Employee

  • Student Health Representative

    • Sep 2004 - May 2007

    • Plan and facilitate health related programs• Bring constituent concerns and advise campus health center’s administration• Be available for any aftercare services as needed• Disseminate and promote ideas about quality health care

  • Resident Assistant

    • Sep 2005 - Jun 2006

    • Supervised thirty-three residents and maintained the policies set forth by college administration • Created a sense of community within the floor through active and passive programming • Acted as a facilitator and source of information for students’ needs and problems • Developed and implemented programs to help residents and surrounding community