Experience

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  Manubhai Gems Pvt. Ltd.

  • Mumbai, Maharashtra, India

  • Team Lead POS Customer Repair and Customer Delight

    • Aug 2021 - Present
    • Mumbai, Maharashtra, India

    Handling Team of 16 members including 2 packaging assistant and 2 Repair Executive► Looking after daily Cash Collection/Transaction► Looking after all the monetarily transaction in the showroom► Cash depositing in Banks► Alignment of Pos Team► Solving issues regarding ERP► Looking after the Customer Delight programme in the Organization► Handling/Alignment of Customers Repairs Department ► Alignment with different department for smooth functioning► Handling Customers complaint and query► Looking after OLD GOLD transaction► Maintaining & Checking Report daily ► Helping Floor Staff with their queries► Managing Customer and transaction during Festive Season► Solving queries of Internal Control team ► Handling petty Cash of Showroom.

• 

  Kokilaben Dhirubhai Ambani Hospital

  • India
  • Hospitals and Health Care
  • 700 & Above Employee

  • Senior Account Executive

    • Feb 2009 - May 2021

    Handling Accounts Receivable Sap Accounting. ► Managed team of 4 in AR as a Sr.Executive ► Managed 41nos.of TPA (Third Party Administration/Insurance) in full. ► TDS Reconciliation. ► Debtors Reconciliation. ► Attending Patient/Relative regarding queries in their Refund. ► Co-ordination with refund team for timely refund of the patient. ► Monitor payment received from Insurance/tpa company against invoice raised and reconcile the same. ► Preparing Total Outstanding Report (Ageing Report). ► Co-ordinating/Follow-up with TPA/Debtors for Outstanding and overdue payment on phone and personnel visit to their office for collections.► Follow-up for short payment received from Insurance/Tpa and solve the queries for the same. ► Prepare and present monthly statement of outstanding and overdue payment.► Keeping track of Cheque Dishonored and update the same in tracker.► Highlight the Debtors with overdue to the Seniors.► Handling Escalations and queries of the Patients. ► Handling queries of internal and external auditors regarding Debtors. ► Handling inter department query. ► Complete the given work and regular work on time without any supervision. ► Reconciliation of all TPA/Debtors GL.Achievements ► Got promoted from Cashier to Head Cashier in May 2013 ► Got promoted from Head Cashier to Executive – Finance & Accounts in April 2014► Got promoted from Executive – Finance & Accounts to Sr.Executive Finance& Account on May 2016 Worked with Kokilaben Dhirubhai Ambani Hospital (Mandke Foundation) as a General Cashier (Head Cashier) since Feb 2009 to May 2016. ► Handling Total Cash Collection of the Hospital Individually (Around 90lacs- 01 crore) daily ► Handling of Petty Cash. ► Daily Cash Banking. ► Handling Team of 30 CCO’s. ► Solving query of CCO’s regarding cash. ► Handling Credit Card Transaction & Edc Machine. ► Handling Patient’s query and complaint if any. ► Reimbursement for Petty Cash Voucher.

  • Head Cashier

    • Feb 2009 - May 2016

• 

  Kingfisher Airlines

  • Mumbai, Maharashtra, India

  • Cashier

    • Mar 2007 - Feb 2009
    • Mumbai, Maharashtra, India

    Handling Petty Cash. ► Reimbursement for the Petty Cash Voucher From Head Office. ► Handling Counter Sale transaction. ► Handling Credit Card Transaction & Edc Machine. ► Cash Banking. ► Maintaining Daily & Monthly Reports. ►Providing Training to new joinee in department. ► Maintaining SAP A/C Entries. (Such as Contra entries for the sale deposited in Bank, Petty Cash Entry) ► Handling Coupon Sale. ► Maintaining the record of FIM (Flight Interrupted Manifest) issued.

• 

  Lifestyle international

  • Mumbai, Maharashtra, India

  • Asst Head Cashier

    • Apr 2004 - Feb 2006
    • Mumbai, Maharashtra, India

    Handled team of 12 Cashier. ► Handling of Cash. ► Handling of Credit Card Transaction & EDC Machine. ► Billing. ► Providing training to new joinee in department.► Maintaining records of Discounts, Refunds given to the Customers.► Maintaining Discounts given to the Staff.► Maintaining records for all the Gift voucher received & Sale on daily basis. ► Handled Product Exchange Counter. ► Cash Banking. ► Handled back office work. ► Responsible for timely completion of work. ► Responsible for overall cash counter along with Chief Cashier. ► Handled Petty Cash. ► Active participation in Stock Take. ► Co-ordination with different department of the Store. ► Maintaining daily & Monthly reports & forwarding it to Head Office on daily basis. ► Handled cash counter efficiently during festival counter. ► Closing Customer queries & Complaint within 24-48 hours.► Supervising Staff. ► Taking care of Cash Transaction. ► Handling of Customer’s Queries & Complaint. ► Attended customer on floor when there was shortage of staff on floor. ACHIVMENTS Promoted as Assistant Chief Cashier in April 2007. Promoted as trainer for Pune Branch Life style in February 2007. Certified as a best CSR (Customer Service Representative) in May 2006.

• 

  Spencer's Hyper

  • Mumbai, Maharashtra, India

  • Cashier

    • Jan 2002 - Mar 2004
    • Mumbai, Maharashtra, India

    Handling of Cash. ► Handling of Billing. ► Handling customer complaint, suggestions & queries. ► Handling of Credit Card Transaction & EDC Machine. ► Active participation in Stock Take. ► Handled cash counter efficiently during Festival. ► Providing training to new staff in Department. ► Co-ordination with different department on floor in store. ► Handled Back Office Work such as reporting, records of Sodexho & TR Meal Voucher.► Handled Petty Cash. ► Maintaining Discount record given to Corporate Client & Customers.► Handled Customer Services Desk.► Closing Customer Complaint within 24-48 hours.► Act as a Supervisor in absence of Supervisor. ► Handled Customer’s Queries. ► Cash Banking. ► Attended customer on floor when there was shortage of staff on floor.