Experience

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  The VA Hub US

  • Dover, Delaware Area

  • ISA/Virtual Assistant

    • Oct 2017 - Jul 2018
    • Dover, Delaware Area

    *Lead Generation/Cold-Calling*Maintain progress report sent to clients

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  Team Glasser - Oliver & Associates

  • London, Canada Area

  • Virtual Assistant

    • Jan 2018 - Jun 2018
    • London, Canada Area

    *Administrative*Transaction Coordination*Broker-loading (for listings)*Maintain social media accounts

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  MyOutDesk, Inc.

  • Sacramento, CA

  • ISA/Virtual Assistant for US Real Estate Agents/Brokers

    • Apr 2015 - Oct 2017
    • Sacramento, CA

    - Functioned as an Inside Sales Agent for the following Real Estate Agents and Brokers: *Team Synergy | Federal Way WA | KW *Leann Zahn | Billings MT | Montana RE Brokers *Brendan Duckworth | Lincoln, RI | KW - Performs outbound calls – cold calling/prospecting to increase leads- Appointment setting for buyer or seller leads- Nurtures leads-Pre-qualify leads interested in selling-Import leads from CRM to Mojo Dialer- Back office tasks, maintain database, email support; social media marketing; design and dissemination of e-flyers, e-postcards and e-posters for advertising and lead generation.; follow through Drip Campaign- Tools used: Skype, Gmail, Google Docs, Google Sheets, Hubspot, Evernote, Listing2Leads, Happy Grasshopper, Mojo Dialer, Hootsuite, Canva, Adobe Photoshop, Pixlr ACCOMPLISHMENTS:- Increased in number of houses listed- Assisted in creating more sales per month

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  Qualfon Philippines, Inc.

  • Project Leader

    • Jul 2013 - Apr 2015

    - Risk Mitigation- Planning- Implementation- Organize and lead various team, both on-site and remote- Deal with different entities and personalities from within the organization and outside- Maintain good client relation and works with their demands in order to carry out and implement the program- Works with various internal and external projects in a timely and cost-efficient manner- Submit quality reports and presentations on time- Lead team weekly meetings per project- Handles up to 3 projects all at the same time with proper tracking of timeline and still being able to execute well and beyond expectations

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  Qualfon/Center Partners

  • Technical Trainer

    • Nov 2010 - Jul 2013

    - Train and lead New Hires- Pre-shift huddles as refresher and goal-setting method or motivation to the team- Monitor progress on the performance of each agent in the team- Prepare and provide feedback and coaching to the agents (post-shift)- Monitor their QA scores- Promote an environment conducive of both learning and fun in the workplace to help ease especially those who don't have any background working in a BPO company- Deliver accurate reports for the Training Manager and clients- Manage adherence and attrition- Lead the team by showing best practices, assisting them with their queries or calls, and helping them realize their own personal goals by first doing their best in their calls

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  Qualfon Philppines, Inc. - Dumaguete

  • Nesting Mentor

    • Jul 2010 - Nov 2010

    - Assist the Trainer in monitoring the class performance- Team Lead during the Nesting period of the New Hires agents- Perform daily TL tasks - adherence, issue reprimands supported with documents and coaching logs- Feedback and coaching for low performers- Works with CMS analysts to monitor agents in balancing the server and their adherence- Does the Nesting Certification through mock calls- Floor Assist in agent's calls

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  Great Pacific Life Assurance Corporation

  • NCR - National Capital Region, Philippines

  • Promotions and Events Officer

    • Dec 2006 - Jun 2008
    • NCR - National Capital Region, Philippines

    - Directly reporting to the Senior Asst. VP for Marketing Services- Produces promotions and contests for the agency channel.- Produces and facilitates events such as National Conventions, Sales Kick-off, Sales Rally, Sales Office Coffee Hour, awards nights, team building activities, and other events for the agency channel.- Conceptualizes, lays-out, and writes copies for various posters, brochures, streamers, catalogues, and other marketing collaterals for the sales force.- Conceptualizes, writes scripts, and edits audio-visual presentations.- Canvass/sourcing of prizes for the agents; creates & submits proposal to the SAVP

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  Regal Multimedia, Inc

  • NCR

  • Executive Assistant /Marketing Assistant

    • May 2005 - Oct 2006
    • NCR

    - Works as the assistant to the VP of the company.- Coordinates and sends out screeners, press kits, and movie prints to several International Film Festivals.- Prepares and facilitates Story Conference, Press Conferences, and Press visits.- Organizes pictorials for the movie/s.- Prepares presentations and press kits for press conferences.- Facilitates and attends to the actual TV guestings (live or taped), mall shows and theatre tours.- Contacts possible sponsors for ex-deals and support for the film.- Reserves and handles the placement of billboard spots over the metro and nearby provinces for the company’s films.- Prepares and asks for budget for events and press conferences and liquidates budget used.- Creates and develops artwork labels for VCD, DVD, and VHS- Conceptualize and create seasonal campaigns, thematic, flyers, posters, postcards,and sell sheets to promote our products. - Handles events - premiere nights and mall shows.

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  Pageshop, Inc.

  • NCR - National Capital Region, Philippines

  • Copywriter

    • Jan 2005 - May 2005
    • NCR - National Capital Region, Philippines

    - Performs tasks as a Copy writer in a print advertising companies and participates in bids for copies- My winning copies per bid were then released in major daily newspapers and in several marketing collateral for our clients such as SM (the biggest mall chain in the Philippines) and other major establishments.

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  Creative Synergy Group, ABS-CBN Broadcasting Corp.

  • NCR - National Capital Region, Philippines

  • Concept Developer

    • Jun 2004 - Dec 2004
    • NCR - National Capital Region, Philippines

    - Creates TV shows for the network and its sister-network, Studio 23- Part of the pre-production process, once the peg show is approved, the show gets to be aired with its pilot episode.- Works as a Scriptwriter / Segment Producer for the approved show- Approved show to be aired then was “Y Speak”, a youth-oriented talk show.